Sportsbook Ticket Writer - Full Time (Capital One Arena)

WELCOME TO THE EMPIRE! William Hill U.S., America's leading sports book provider, has immediate openings at its sportsbook. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.   

BEHOLD! Reporting to the Sportsbook Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.  

Why Join the Team:  

Full-time employees eligible for benefits after waiting period (medical, dental, vision, etc.)  

Flexible scheduling (nights, weekends, mornings, holidays, etc.)  

Advancement opportunities - come grow a career with us!   

What You Will Do:  

Provide a top tier level of customer service that encourages customers to come back repeatedly  

Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board  

Become familiar with our betting options and be able to strike up conversations with customers regarding those options  

Work to resolve customer disputes/complaints and escalate to direct supervisor when needed  

Be a positive team member and work collaboratively with other team members and your leadership team  

Ensure that all necessary paperwork/documentation is filled out accordingly to company policy  

and gaming control board standards Other duties as assigned  

 What You Will Need:  

Flexible availability  

Must have basic computer knowledge (Email, MS Excel, internet, etc.)  

Show me the money! Must have a minimum of 1 years of cash handling experience in a work setting  

H.S. Diploma, GED, or equivalent preferred  

21+ years of age or older   

Be able to pass a background check  

Able to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary  

High level of customer service  

Ability to work a flexible schedule: nights, weekends, and some holidays is preferred  

Present yourself in a professional manner  

Strong communication skills, both written and verbal  

Ability to do simple math  

Understanding and a responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board  

 Physical Requirements:  

Must be able to stand for extended periods of time  

Must be able to lift, pull or push 25 lbs.