Supervisor, IKC Operations

Posting Date

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Position Summary

DaVita Integrated Kidney Care (IKC) is looking for a Regional Operations Supervisor (ROS) to accomplish company objectives by supervising the daily operations of a team of Care Coordinators (CCs) and Engagement Specialists (ESs) for our Chronic Kidney Disease (CKD) program. In this role, you will be responsible for driving patient engagement, supporting Integrated Kidney Care (IKC) priorities, and developing a high-performing team.

This is a REMOTE position - the Regional Operations Supervisor must be capable of leading a team from your home office (remotely). 

The ROS plays a pivotal role in ensuring our teammates are equipped to support patients effectively, monitoring workflow completion, and driving Total Cost of Care (TCOC) metrics such as Comprehensive Health Evaluation (CHE) scheduling and patient engagement rates.

Essential Duties & Responsibilities

·         Team Leadership & Development: Directly supervise a team of Care Coordinators and Engagement Specialists in their day-to-day operations. Provide onboarding, training, coaching, and continuous development.

·         Performance Management: Spearhead recurring 1:1s with direct reports. Complete teammate evaluations, establish quarterly and annual goals, and manage all employment activity (hiring, promoting, performance management, etc.).

·         Operational Oversight: Organize, monitor, evaluate, and manage team and individual workflows. Ensure metrics—such as CHE outreaches, patient engagement targets, and care coordination tasks—are on track to be met.

·         Culture & Collaboration: Create and foster a positive, fulfilling work environment. Collaborate with direct reports, peer supervisors, and upper management to create and implement professional development goals.

·         Data & Root-Cause Analysis: Utilize reporting tools (e.g., Tableau, ROS/CC Supervisor Reports) to identify trends, address barriers to performance, and track your team’s success in achieving operational goals.

·         Administrative Operations: Review and approve time for non-exempt direct reports. Track overtime, attendance, and PTO. Maintain strict confidentiality and integrity of medical and operations records.

Qualifications:

·         High School Diploma required; Bachelor's Degree preferred.

·         Minimum of two (2) years' supervisory experience required; remote teammate supervisory preferred; healthcare industry supervisory experience preferred.

·         Minimum of one (1) years' project management and/or project implementation experience required.

·         Minimum of one (1) year experience demonstrating strong understanding of commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) as well as government insurance programs (Medicare, Medicaid) required.

·         Track record of developing strategies around growth and operational problem solving. Partnerships and influence are a part of your leadership tool set.

·         Experience driving results with your team. You love a good root-cause analysis and flow chart, and you use these tools to track your team’s success in achieving the goal.

·         Excellent communication and interpersonal skills.

·         Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook.

·         Ability to handle and maintain confidential information and/or issues, using sound discretion and judgment.

We’re on a mission to revolutionize kidney care, with a vision of making integrated care the standard of care for all renal patients.  To help us achieve our vision, we’re investing extensively in developing both our model of care and our team.  

What We’ll Provide

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

· Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

· Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

· Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.

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At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.