Technical Writer

Title: Technical Writer

Location: Hybrid (Washington, D.C. preferred; minimum 2–3 days onsite per week)

Terms: Full-time

Clearance: Public Trust Clearance

Travel: Minimal

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.

We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions—we support efforts that strengthen communities and serve the public good.

RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability. They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, you will have the opportunity to grow your skills, contribute ideas, and make an impact from day one—all while supporting missions that matter.

Program Overview:

The International Trade Administration (ITA) Office of the Chief Information Officer (OCIO) Customer Relationship Division (CRD) supports the strategic delivery of digital solutions, enterprise services, and technology alignment across ITA’s global footprint. The CRD plays a critical role in improving customer engagement, optimizing business processes, and enhancing digital service offerings. This project aims to advance ITA’s modernization initiatives by providing program management, process reengineering, customer experience analysis, and technical documentation services to streamline enterprise IT support and align service delivery with mission goals.

As part of this effort, RIVA Solutions is supporting the ITA OCIO in enhancing internal service delivery frameworks, implementing performance metrics, and ensuring the seamless execution of IT modernization initiatives through collaborative project execution, robust documentation, and stakeholder communication.

Position Overview:
RIVA Solutions is seeking a Technical Writer to support documentation, reporting, and communications for the ITA OCIO CRD project. This role plays a key part in ensuring the clarity and compliance of deliverables, from proposals and SOPs to technical manuals and status reports.

Core Responsibilities:

• Develop outlines and drafts for review and approval by technical specialists and project
  management ensuring that final documents meet applicable contract requirements and regulations.
• Research and gather technical and background information for inclusion in project documentation and deliverables.
• Consult relevant information sources, including library resources, technical and financial
  documents, and client and project personnel, to obtain background information, and verify pertinent guidelines and regulations governing project deliverables.
• Research subject matter and write and edit material for reports, manuals, proposals, instructional material, catalogs, technical and outreach publications, and software and hardware documentations, IT security assessment reports, etc.
• Obtain technical data from independent observation, reviews with staff members, and/or studies of published materials and existing documentation.
• Obtain background information on technologies, methods, and standards.

Minimum Qualifications:

• Bachelor’s degree (or equivalent) in related field
• Minimum of 4 years of experience in technical writing
• Strong writing, editing, and document formatting skills
• Experience in federal environments preferred

Preferred Qualifications:

• Knowledge of IT terminology and federal technical standards
• Familiarity with SharePoint, Confluence, or other content management systems

Salary: $120K

RIVA Benefits:

• Paid Time Off / Sick Leave
• Health, Dental, and Vision Coverage
• Life Insurance
• 401K Retirement Plan with Company Match
• HSA/FSA Spending Accounts
• Long- and Short-term Disability
• Pet Insurance
• Wellness Program Initiatives
• RIVA Flex (Flex Hours and Hybrid Work Support)
• Additional Perks & Workplace Benefits

Equal Opportunity Statement:
RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any protected class. If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned.