Travel Program Manager

Requirements

Duties and Responsibilities:

·        Lead Travel Program Operations: Provide strategic oversight of the client’s automated Travel Management System (TMS), ensuring operational efficiency, compliance, and continuous improvement.

·        Oversee TMS Implementation & Integration: Manage system configuration and integration with monitoring, financial, and reimbursement platforms to ensure seamless end-to-end travel and expense processing.

·        Manage Vendors & Contracts: Direct vendor performance, enforce SLAs, and oversee travel service providers and audit partners.

·        Govern Travel Policy & Compliance: Develop and maintain travel policies, ensure system-enforced compliance, and monitor audit findings and spend controls.

·        Ensure Risk Management & Duty of Care: Oversee traveler tracking, risk monitoring, and emergency response protocols.

·        Supervise Audit & Support Services: Manage travel claim audit services and customer support desk operations to ensure accurate reimbursements and high-quality traveler assistance.

Minimum Qualifications/Experience:

·        Minimum of 10 years of combined corporate and/or government travel operations experience.

·        Minimum of 10 years of vendor management experience, including contract oversight and SLA management.

·        Minimum of 10 years of travel policy development and governance experience. Familiarity with government travel policy / Federal Travel Regulations (FTR) compliance preferred.

·        Minimum of 2 years of travel risk management and duty of care experience.

·        Demonstrated experience overseeing travel management operations, including direct experience using and/or overseeing implementation and administration of an automated Travel Management System (TMS).

·        Experience integrating travel systems with financial, monitoring, and reimbursement platforms.

·        Strong knowledge of federal or public sector travel compliance environments.

·        Exceptional leadership, stakeholder engagement, and executive communication skills.

Preferred Competencies:

·        Experience with SAP Concur.

·        Strategic program leadership with operational execution expertise.

·        Data-driven decision-making and performance analytics proficiency.

·        Strong risk management and compliance orientation.

·        Ability to manage cross-functional teams and complex vendor ecosystems.

·        Customer-focused mindset with emphasis on service excellence and traveler experience.

Minimum Education:

·        Bachelor’s Degree in Computer Science, IT, or related field. Master’s Degree preferred.

Certifications:

·        PMP, PgMP, or equivalent project/program management certification preferred.

Other:

·       U.S. Citizenship is required.