Windows Server Lead

SAIC is seeking a Windows Server Lead to support our government contract. 

The successful candidate will provide oversight and management support for 30+ Windows engineers responsible for providing operations and maintenance (O&M) and engineering support for the Common Operating Environment of the Department of Transportation (DOT) Common Operating Environment (COE). The Server Tower Lead is responsible for providing leadership to the Windows Server Tower staff and for providing Windows engineering thought leadership to the Government. The Windows Server Team is responsible for Windows servers, Active Directory, remote desktop services, OS vulnerability remediation, Windows Server and workstation patching, hypervisor (VMware, HyperV) management, provisioning servers (on-prem, AWS GovCloud, AWS, Azure, Oracle, and Google), design and deploying HA/DR capabilities, and supporting DOT’s field site reduction plans / migration to Cloud. This team also supports and manages Keyfactor/CA, MS Entra, KiteWorks, BeyondTrust, Quest Password Manager, Delinea Privilege Manager, Varonis, and multiple technologies. 
The successful candidate will provide expertise from responding to OCIO Initiatives and requirements to prevent service degradations and outages and supporting service restoration activities during outages.  This position will provide maintenance, implementation, and design services for Windows-based systems across the enterprise.  In addition, the position will be responsible for resolving and completing assigned tasks and Change Requests and will act as an escalation for support issues. The candidate will also be responsible for applying new solutions through research and collaboration with team members and will be advising on course of actions for new application initiatives.
 

Job Description and Duties

• Full-time Onsite at DOT HQ, Washington DC. Ideal candidate will cover later shift providing support ending sometime between 5pm and 7pm daily. 
• Serve as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application, or system problems. 
• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps. 
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
• Manage ServiceNow ticket queues and ticket resolution for all Windows Server Tower incident, catalog request, and change request tickets.  Monitor assignment group queues for unassigned and aging tickets.  Establish standards of practice for ticket documentation and QA tickets for compliance and train Windows Server Tower staff on standards.  
• Oversea provisioning, patching, and day-to-day management of the installed server environment including vulnerability remediation.
• Oversea documentation of Windows systems, processes, procedures, etc.
• Facilitate and lead daily change management meetings with team and government staff to review and approve Change Requests using the ServiceNow Dashboard. 
• Provide Windows Server Tower inputs presentations and deliverables to the DOT and SAIC managers.
• Collaborate with team members to provide inputs to multiple ad hoc and recurring data calls including the monthly Program Management Review (PMR), bi-weekly progress review (BPR), and Application Hosting weekly calls. 
• Perform Root Cause Analysis and Problem Management for the Windows systems and tools. 
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
• Provide support for new enterprise systems and in support of engineering solutions to address existing issues.
• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.