Part-Time Receptionist – Main Building

Department: The School

Position Title: Part-Time Receptionist

Reports to: School Manager

Classification: Part-time, Non-Exempt

Hourly Rate: $18.40/hr.

Location: 3515 Wisconsin Ave NW, Washington DC 20016

Position Description:

The Part-Time Receptionist at The Washington Ballet, Main Building, is the first point of contact for students, parents, visitors, and staff. This position plays a key role in ensuring a positive and welcoming environment by managing the front desk, answering inquiries, and providing administrative support to various departments. The ideal candidate will be organized, personable, and able to manage multiple tasks in a fast-paced environment.

Schedule:

Part-time, weekend hours. Saturdays at Main: 9:00 AM - 3:00 PM for the entire school year (Sept. 14-June 6), and 4:00 PM - 8:00 PM during Nutcracker season only. Additional weekend coverage opportunities may be available at Cathedral Commons (Saturdays and/or Sundays, 8:45 AM - 5:00 PM).

Key Job Duties:

• Front Desk Management: Greet and direct students, parents, and visitors with professionalism and warmth, ensuring a welcoming atmosphere at all times.
• Phone Communication: Answer incoming phone calls addressing inquiries or routing them to the appropriate staff member or department. Check voicemail daily, take notes, and follow up with School Manager or School Principal.
• Administrative Support: Assist with data entry, maintaining student records, filing, and distributing information to staff or students as needed.
• Class Registration Assistance: Provide support to students and parents during the registration process, helping with forms, payment processing, and scheduling inquiries.
• Facility Oversight: Monitor the lobby area and studios to ensure they remain organized and tidy, and assist with any operational issues (e.g., reporting facility maintenance needs).
• Daily Schedules and Announcements: Keep updated on class schedules, teacher availability, and special events to provide accurate information to students and parents.
• Attendance Tracking: Monitor student check-ins, recording attendance and ensuring accuracy in reporting.
• Safety & Security: Manage and maintain student drop off and pick up procedures. Ensure security protocols are followed for the safety of students and staff.
• Additional Duties: Perform other duties as assigned by the supervisor or leadership team.
• Actively contribute to a positive work culture that reflects and celebrates TWB's Core Values.

Experience, Skills and Knowledge:

• High school diploma or equivalent preferred.
• Previous receptionist or customer service experience preferred.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to multitask and remain calm in a busy environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Excellent organizational skills and attention to detail.
• Friendly, approachable demeanor with a passion for creating a positive atmosphere.
• Interest or experience in the dance or performing arts industry is a plus.

Equal Opportunity Statement

The Washington Ballet is dedicated to fostering a welcoming environment in all aspects of its work, from artistic performances and ballet education to community engagement and workplace culture. We prioritize presenting artists and perspectives that reflect the dynamism of DC. Through our community partnerships and campus locations, we intentionally bring opportunities to communities throughout the DMV, ensuring fairness in hiring and employment practices.

Benefits

• Paid Sick Leave
• Free adult drop-in dance classes
• Complementary tickets to TWB performances

Application Instructions

Please submit your resume, cover letter, and three references. We encourage all interested applicants to apply even if they do not feel they meet 100% of the qualifications. We are dedicated to considering a wide array of candidates including those with non-traditional background and experience in the performing arts. Please use your cover letter to elaborate on what you hope to bring to this role and how your prior experience has prepared you for this opportunity.

About The Washington Ballet

Founded more than 80 years ago, The Washington Ballet grew out of the success of The Washington School of Ballet, founded and directed for years by legendary dance pioneer Mary Day. Today, The Washington Ballet's mission is threefold: To bring the joy and artistry of dance to the nation's capital and the world's stage through the professional presentation of the best in classic and contemporary ballet; To provide the highest caliber of dance training through a preeminent school of ballet; and To serve and involve the entire community through extensive dance education and community engagement programs.