Receptionist - Program Assistant

Job overview/purpose

 The Receptionist & Program Assistant is a pivotal part of the administrative team. This position is a dual role that provides general administrative duties, projects, other essential   task for the front office, CEO, AT&T and Student Services Units. 

Duties and responsibilities

• Serves visitors by greeting, welcoming, and directing them appropriately. 
• Notifies company personnel of visitor arrival. 
• Answering, screening and forwarding incoming phone calls. 
• Informs visitors by answering or referring inquiries. 
• Directs visitors by maintaining employee and department directories. 
• Maintains security by following procedures, monitoring logbook, and issuing visitor badges. 
• Keeps a safe and clean reception/lobby area by complying with health and safety procedures, rules, and regulations. 
• Contributes to team effort by accomplishing related results as needed. 
• Responds to inquiries and requests for information requiring knowledge of departmental and company policies and procedures. 
• Performs administrative duties associated with scheduling and coordinating meetings and planning events. 
• Ensures confidentiality and controls access to sensitive information 
• Coordinates preparation, development and production of major documents, such as proposals and manuscripts. 
• Receives and sorts daily mail. 
• Performs other related duties as assigned or requested. 

Qualifications

• Minimum Education: High School Diploma and/or Associates Degree Combined experience/education as substitute for minimum education 
• Minimum Experience: 2 Years 
• Minimum Field of Expertise: Secretarial or specialized clerical, including some administrative experience. 
• Preferred Education: Bachelor's Degree 
• Preferred Experience: 3 Years 
• Preferred Field of Expertise: Combined secretarial and administrative experience in a business environment

Skills & Abilities 

• Written and verbal communication skills 
• Customer service 
• Multitasking and prioritizing 
• Dependability 
• Hands-on experience with office equipment (e.g. fax machines and printers) 
• Proficiency in Microsoft Office Suite 
• Problem-solving 
• Ability to work under pressure 
• Attention to detail 
• Adaptability 
• Professional phone etiquette 

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information; develops alternative solutions; Uses reason. 

Oral Communication - Speaks clearly and eloquently; listens and gets clarification when necessary; responds informatively to questions. 

Written Communication - Writes clearly and concisely; edits work for spelling and grammar; Reads and interprets written information. 

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; schedules other’s responsibilities. 

Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. 

Dependability - Follows instructions; takes responsibility for own actions; completes tasks on time. 

Initiative - Seeks increased responsibilities; seeks developmental growth; solicits feedback regularly. 

Working conditions

This position is based in Washington, D.C. and requires frequent travel within the District and the surrounding counties, attendance to networking and community events, and evening and weekend hours.

Physical requirements

For this position, the incumbent maybe required to stand for extended periods of time, lift heavy objects on a regular basis (approximately 25 lbs.) and do repetitive tasks with few breaks.