Inside Sales Specialist

Description

About Magnolia Plumbing, LLC

For over 75 years, Magnolia Plumbing, LLC has proudly served the DC metropolitan area, delivering reliable solutions for both residential and commercial customers across heating and cooling (HVAC), plumbing, wastewater management, and underground site utility work.

We believe the best service starts with the best people, so we hire the best and invest in their success.

We are seeking a motivated, customer focused Inside Sales Specialist to join our residential team. This role is ideal for someone who thrives in a fast paced, performance driven environment, enjoys building relationships, and is skilled at converting opportunities into closed sales through a consultative approach.

This role offers a competitive flat hourly rate plus commission opportunities, rewarding strong performance and sales results.

Responsibilities

•  Follow up on unsold HVAC and plumbing estimates to convert opportunities into closed sales 
• Communicate with customers via phone, text, and email in a timely and professional manner 
• Use consultative sales techniques to understand customer needs and present solutions 
• Overcome objections and offer financing options when appropriate 
• Drive revenue through upselling, cross-selling, and membership programs 
• Manage and maintain a personal sales pipeline within the CRM system 
• Coordinate with dispatch, sales, and field teams to ensure smooth project execution 
• Track and improve key performance metrics such as conversion rates, average ticket value, and sales cycle time 
• Maintain consistent professionalism and high-quality customer interactions 
• Meet or exceed individual performance goals and company sales standards 

Requirements

• Previous experience in inside sales, customer service, or sales recovery preferred 
• Experience in HVAC, plumbing, or home services industry is a plus 
• Strong communication, negotiation, and closing skills 
• Comfortable handling objections and guiding customers toward solutions 
• Experience using CRM systems and managing a sales pipeline 
• Strong organizational and time-management skills 
• Self-motivated with a results-driven mindset 
• Ability to work in a fast-paced, performance-based environment 
• Professional attitude and strong customer service focus

Benefits & Culture

• Company Truck & Fuel Card.
• Medical benefits starting the first of the month, plus company-paid life insurance and long-term disability.
• Company contributions to 401(k) and HSA.
• Company-paid Employee Assistance Program (EAP) and mental health coverage.
• Company-paid Basic Life Insurance Policy.
• Paid time off (PTO) available from day one.
• Empowered environment: we trust you to own your work.
• Opportunity to pursue trade school and ongoing professional development.
• Safety Incentive bonus.

As part of our standard hiring process, this role requires completion of a background check and drug screening following an offer of employment.