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Sr User Engagement & Outreach Representative
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.
Why Join Us?
- Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
- Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
- Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.
We are looking for a User Engagement and Outreach Representative to serve as a Subject Matter Expert (SME) on innovative applications of overhead support, addressing tasks from DoD and IC communities. This role will advocate for the development and integration of new capabilities and tradecraft to tackle the challenges faced by the Combatant Command (CCMD) and its components.
The User Engagement Representative will provide valuable insights into the pressing needs of specific Combatant Command and how the customer's capabilities can meet those demands. This position will focus on fostering multi-agency, multi-int solutions to various issues while offering support to relevant organizations.
Key Responsibilities:
- Capture and prioritize user intelligence needs and requirements, addressing any gaps
- Facilitate prompt responses to intelligence requests using customer enterprise solutions
- Assist users in communicating their support needs to the Intelligence Community (IC)
- Ensure users have knowledge of and access to customer systems and services, and provide tailored training and briefings
- Engage with the Department of Defense and IC, leveraging expertise across disciplines
- Act as a liaison between forward-placed staff and the customer, integrating fully within host organizations
- Assess user needs, recommend actions to utilize customer capabilities effectively, and provide situational awareness of user requirements to the customer and greater IC
- Communicate user priorities and shortfalls to relevant customer offices, documenting engagements in government knowledge management tools
- Educate users on customer capabilities and ensure awareness of operational status and resource issues
- Promote user involvement in shaping ongoing projects and customer forums, and facilitate rapid responses with enterprise solutions
- Function as an action officer for customer leadership and manage customer relationships, tracking user needs and metrics
- Active TS/SCI clearance with polygraph required
- Masters degree and 10 years of relevant professional experience (May have HS with 16 years, or Associate's with 14 years, Bachelors with 12 years, or Doctorate with 8 years of experience in lieu of Masters)
- Must be highly self-motivated with a strong technical and leadership background, demonstrating professionalism and tact under pressure
- Excellent verbal and written communication skills are essential for effective coordination with diverse stakeholders including senior military officials and government personnel
- Deep understanding of the intelligence community, with proven experience in technical fundamentals relating to IC collectors, mission control, and processing
- Capability to thrive in a fast-paced and dynamic environment, maintaining a customer-focused approach in community forums
- Familiarity with SIGINT and GEOINT systems, along with visualization and collaboration tools that enhance the utility of customer capabilities for users
- Doctorate with 8 years of relevant professional experience
- Knowledge of Electro-optical, RADAR, SIGINT, Communications, Mission Management, and Mission processing systems supporting space and ground architecture
- Ability to be flexible to handle multiple priorities and to work flexible schedules as necessary
- Strong analytical, problem-solving, and decision-making capabilities
- Proficient communications skills and ability to serve as a trusted advisor
$163,000.00 - $199,300.00 - this is for the MD and COS areas only
$170,800.00 - $208,700.00 - this is for the Pearl Harbor, HI area only
The offered rate will be based on the selected candidate's work location, knowledge, skills, abilities and/or experience, clearance level, contract affordability and in consideration of internal parity.
Additional Compensation:
KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
