Operations Controller

The Operations Controller is a key leadership position responsible for the financial management, operational accounting, reporting, controls, and business analysis of Bergen Plumbing, Heating & Cooling. This position serves as the primary link between the company's financial results and its day-to-day operations, ensuring leadership has accurate, timely, and actionable information to make sound business decisions.

The Operations Controller will oversee the company's accounting processes using QuickBooks while utilizing ServiceTitan as the primary operational and customer relationship management platform. A major responsibility of the position is ensuring accurate reconciliation and integration of financial and operational information between these systems.

This role goes beyond traditional accounting. The Operations Controller is expected to understand how Bergen makes money at the technician, job, department, and company level and work closely with operational leadership to identify opportunities to improve gross margin, labor productivity, cash flow, and overall profitability.