Patient Registration Representative

FLSA Classification: Non-exempt 

Job Summary/Objective: 

The Patient Registration Representative registers all patients and provides intake services for new patients. Performs all defined services and other related duties in accordance with the mission of Peoples Community Health Clinic (PCHC).

Protected Health Information Requirements/Access:

• This position will require the use or disclosure of protected health Information.
• This position will use the Payment class of protected health information.
• Restrictions on the protected health information for this position will follow the Privacy Policies of Peoples Community Health Clinic, Inc.
• Use or disclosure of protected health information not routinely available to this position will follow procedures assessed by or directed by management.
• Patient Records – Yes        Medical Information System - Yes

Essential Functions: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manages incoming phone calls and patient flow into the clinic.
• Schedules patient appointments in person and by phone.
• Uses required techniques to interview patient or designee to obtain demographic and financial information in order to create the medical record.
• Documents phone calls and routes to appropriate department including patient requests for additional information.
• Provides accurate intake services for new patients.
• Obtains Income Verification and Declaration of Income forms as appropriate.
• Documents triage notes as needed.
• Performs various clerical duties.
• Supports a service-oriented atmosphere in accordance with Peoples Community Health Clinic Mission and Philosophy.
• Works to improve work processes and clinical outcomes including health disparity and quality improvement collaboratives.
• Follows policies and procedures.
• Maintains a safe working environment and practices safe working habits.
• Assists in control of Peoples Community Health Clinic resources.
• Ensures the privacy and security of merchant card transactions and data.

Competencies:

• Communication – listening, speaking, writing, and reading comprehension
• Ability to work with diverse groups of people. 
• Demonstrates a cooperative and courteous manner towards patients, families, and visitors while carrying out job functions 
• Ability to work with a large degree of independence.
• Ability to prioritize and process information quickly and accurately.
• Ability to handle money (cash, credit cards, debit cards) responsibly and accurately.
• Working knowledge of MS Office Products (ex. Excel, Word, Outlook, Power Point) and Windows Platform.  Must be comfortable moving within an EHR computer system regularly.
• Maintains strict confidence of patient and PCHC information. 
• Skilled in planning, organizing, adaptability, attentiveness to detail and flexibility of assignment.
• Self-motivated, including developing and maintaining own competence as it pertains to the position.

Supervisory Responsibilities:

• Not applicable.

Patient Population:

• Not applicable. 

Work Environment/Personal Protective Equipment:

Physical Demands:

This position requires continuous sitting (67% - 100% of shift); occasional walking (1% - 33% of shift); occasional carrying up to 10 lbs. (1% - 33% of shift); occasional pushing/pulling up to 100 lbs. (1% - 33% of shift); continuous use of finger dexterity and use of hands/arms for repetitive movement ( 67% - 100% of shift); frequent twisting (34% - 66% of shift); frequent reaching at shoulder level (34% - 66% of shift) and occasional reaching below or above shoulder lever (1% - 33% of shift); requires 20/20 near vision.

Position Type/Expected Hours of Work:

This is a full-time position. Typically work hours and days are between Monday and Friday,8:00 a.m. to 5:00 p.m. and some flexibility in hours is allowed. Responsibilities occasionally may require irregular hours as deemed necessary. This may include an adjusted work schedule, long days, and early morning or late evening hours in order to meet client scheduling demands. The employee must work a minimum of 40.0 hours each week to maintain full-time status. 

Travel:

Occasional driving might be expected for this position.

Education and Experience:

• High school diploma
• Minimum of 1-year medical office or customer service experience required.
• Completion of Nurse Aide I course, Medical Assistant program, or 1yr. direct care in medical office preferred.
• Minimum of 1 year patient care or medical terminology experience preferred.

Licensure: 

Other Duties:

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements as individuals may perform other duties as assigned.