Benefits:

Health insurance
Paid time off
401(k)
401(k) matching
Competitive salary
Employee discounts

Job Summary

Van's Home Center is looking for a full-time Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our company through daily contact with customers and other vendors. You will be responsible for addressing varying customer inquiries. Exemplifying our code of values, you show professionalism, respect and courtesy to those you come in contact with daily. This position is right for you if you are self-motivated, energetic, enjoy helping people, and you can stay calm, and provide clear, helpful direction and solutions if customers become frustrated. Ideally, you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities:

Receive incoming calls in a professional and courteous manner
Tracking purchase orders and proactively updating customers on the status of their order
Notifying customers who are picking up from our store that their order has arrived and schedule pick-up of their order
Complete necessary paperwork (pick tickets, etc.), return customer calls, and respond to customer inquiries
Assisting members of the Customer Service team as needed per the direction of the Customer Service Manager

Qualifications:

Minimum two years Customer Service experience
High School Diploma
Strong written and verbal communication skills
Detail-oriented with strong computer skills
Positive Attitude
Team player who can work independently
Able to plan workload efficiently and independently

Benefits/Perks

Health Insurance
401K With Company Match
Paid vacation after 6 months of employment
Employee discount
Opportunities for growth and pay raises
Great working environment with a family owned company

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