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Description
The Dining Room Waitstaff is responsible for serving all customers including residents, guests, and family members.
Duties and Responsibilities:
The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.
• Provide a high level of customer service and promote a restaurant style dining atmosphere.
• Work closely with the food service director to keep residents satisfied with food and dining programs.
• Create a strong sense of team work and cooperation among all staff.
• When applicable acquaint new residents with menus, seating, and dining options and hours.
• Set tables in accordance to HallKeen Assisted Living standards.
• Serve residents and guests’ beverages as requested.
• Review daily menu with residents and take and deliver accurate meal orders to residents and guests.
• Remove used or soiled plates, utensils, glasses, linen from the dining room as needed.
• Responsible for cleaning and sanitizing carpet, tables, chairs, condiment containers, and equipment used in the dining room.
• Communicate resident likes and dislikes to food service director for menu planning purposes and resident satisfaction.
• May perform other duties as assigned.
Requirements
Minimum Qualifications:
• Less than high school education.
• Experience working in a dining room or restaurant helpful but necessary.
• Working knowledge of basic kitchen operations and food safety standards.
• Strong organization and time management skills.
• Ability to resolve problems of dissatisfied customers and/or employees.
Required Behavior:
• Able to build positive and strong relationships with employees, coworkers and residents.
• Focused and dedicated to provide excellent customer service.
• Able to handle multiple jobs and priorities.
• Able to delegate and hold staff accountable efficiently and respectfully.
Physical Demands:
• Physically able to move at least 50 lbs. without assistance.
• Physically able to bend, reach, and work in small areas.
• Physically able to push and pull equipment and furnishings.
• Physically able to stand for long periods of time.
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