Office Manager, Low Vision Clinic

Perkins helps children with disabilities find their place in the world. An international NGO, we are committed to delivering best-in-class education to children, providing immersive training and support to professionals and families, advocating for inclusion, and accelerating innovation for people with disabilities. At Perkins, we think courageously, act collaboratively, and we own our work. Join a supportive community committed to growth where your work makes a difference.

What you can expect as the Office Manager, Low Vision Clinic 

Join a dedicated clinical team at the Low Vision Clinic at Perkins, a specialized environment providing comprehensive eye care to individuals of all ages with visual and multiple impairments. We are seeking an energetic, highly organized Office Manager to manage daily front-office operations, deliver high-level support to our optometrists and staff, and ensure a welcoming, seamless experience for our patients and their families.

If you thrive in a multi-faceted role that blends patient interaction, complex scheduling, billing, and electronic health records management, we want to hear from you.

How you will make an impact:

Patient Engagement & Front Desk Operations

• Serve as the primary, welcoming point of contact for patients, families, and visitors upon arrival.

• Answer, screen, and direct phone calls; triage clinic inquiries regarding services, appointment protocols, and payment options.

• Prepare, compile, and distribute pre-appointment informational packages to incoming patients.

Clinic Scheduling & Administrative Support

• Manage complex scheduling for all patient appointments, follow-ups, and clinical staff calendars.

• Review, proofread, and securely transmit patient clinical reports and eye evaluations to care teams and families.

• Manage incoming and outgoing mail, email, and general correspondence.

• Maintain and order all office and clinical supplies, keeping equipment and patient areas fully stocked.

EMR, Billing & Insurance Operations

• Utilize Electronic Medical Records (EMR) software (Compulink Advantage) to build files, scan documentation, and archive medical history.

• Verify patient medical insurance coverage, process insurance referrals, and post charges to the ledger.

• Generate and track superbills and billing records for community patients.

• Liaise with partner programs to gather, scan, and file official correspondence into EMR profiles.

• Maintain strict adherence to all HIPAA regulations and patient privacy standards.

Education/Experience:

• High School Diploma or equivalent required

• Minimum of 3 years of administrative experience within a medical setting preferred.

• Superior written and verbal communication skills; ability to interact compassionately with individuals of diverse abilities and backgrounds.

• Strong computer literacy, including advanced proficiency in MS Word and Excel, hands-on experience with EMR systems (Compulink preferred), and digital record management.

• Exceptional organizational, time-management, and multitasking capabilities in a busy clinical environment.

• High degree of flexibility with the ability to work independently, problem-solve on the fly, and maintain composure during high-volume periods.

The following shared salary range is what Perkins reasonably expects, in good faith, to pay for the position. The applicable range could differ based on experience and qualification.

Perkins offers a comprehensive benefits package for part time and full time employees, including:

• Medical, Dental & Vision Insurance Wellness programs available.

• Health Reimbursement Arrangement (HRA) 

• Flexible Spending Accounts 

• Employer-Paid Life & Long-Term Disability Insurance

• 401(k) Plan with employer match 

• Education Benefits: Tuition reimbursement day one

• Paid Time Off

• Extras: Employee Recognition Programs, EAP, legal services, referral bonuses, credit union access, pre-tax MBTA passes and more!

Perkins is a mission-driven community that supports your well-being at work and beyond. We are located in the heart of Watertown, adjacent to the Charles River and less than 1 mile from food & entertainment at Arsenal Yards.

Perkins is an equal opportunity employer. View the Perkins Notice of non-discrimination.