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Job DetailsJob Location: Waterville Valley, NH 03215Position Type: Full TimePosition Summary We are seeking a friendly, organized, and service focused Guest Service lead to join our team. As the first point of contact for guests, you will create a warm and welcoming experience while ensuring smooth and efficient operations at our Welcome Center. This role is ideal for someone who enjoys working with people, thrives in a fast paced environment, and takes pride in delivering exceptional hospitality, especially during our busy seasons.  Key Responsibilities Customer Service & Desk Operations •   Greet all guests warmly upon arrival and departure, creating a positive first impression. Provide prompt, courteous responses to guest inquiries and requests. •   Check guests in and out, process payments, issue room keys, and ensure all reservation details are accurate. •   Resolve guest issues with professionalism and a service first attitude. •   Offer knowledgeable guidance about resort amenities, activities, local attractions, and dining options, etc. •   Answer phones professionally and assist with reservations, modifications, confirmations, and cancellations. •   Maintain accurate records of guest accounts, and any daily activity logs. •   Follow proper procedures for posting charges, settling accounts, and handling billing questions. •   Keep the front desk and welcome center, tidy, and welcoming, including retail displays. •   Maintain punctuality and dependability for scheduled shifts.  Teamwork & Communication •   Communicate effectively with housekeeping, maintenance, and all other departments to fulfill guest needs. •   Promote resort programs that enhance guest satisfaction and loyalty. •   Relay relevant shift information to the next shift and supervisors. •   Foster positive working relationships and contribute to a collaborative team environment. •   Complete all checklists and assigned tasks accurately and on time. •   Uphold all safety, security, and emergency procedures. •   Be flexible and shift to other work areas as the need arises during different seasons. •   All other tasks assigned by management. Required Knowledge, Skills & Abilities •   Strong customer service skills with a friendly and helpful attitude. •   Ability to multitask in a fast paced environment while maintaining accuracy and attention to detail. •   Strong organizational and interpersonal skills. •   Ability to learn quickly and follow written and verbal instructions. •   Basic computer experience. •   Ability to work effectively as part of a team. Schedule Requirements •   Must be available to work weekends (and some evenings in the winter months)  Qualifications
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