Associate Director of Enterprise Systems & Integrated Applications

Job Description

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Job Summary:

Essential Functions

To perform successfully in this position, an individual must be able to perform essential duties satisfactorily as well as possess education/experience, employ the knowledge, skills, and abilities as listed in representative fashion. Colby College actively supports the Americans with Disabilities Act and will consider reasonable accommodations to enable individuals with disabilities to perform the essential functions of the position.  This listing of essential duties is not all-inclusive, but representative; other duties may be assigned.

Leadership & Strategy

• Serve as the primary leader for Colby’s Workday ecosystem, ensuring optimal configuration, functionality, and adoption across Student, Finance, and HCM modules.

• Collaborate with functional leaders across Enrollment, Academic Affairs, Finance, Student Financial Services, Human Resources, and other administrative units to align system capabilities with institutional priorities.

• Collaborate with functional areas to identify solutions for functions that are identified as potential internal control risks across the Workday ecosystem.

• Drive a culture of continuous improvement in enterprise systems, promoting industry-standard best practices and maximizing return on the College’s technology investment.

• Identify processes that have potential for improvement and efficiency based on what Colby’s enterprise systems offer.

• Partner with techno-functional resources in areas such as Human Resources to maintain the cohesive “One Workday” approach.

• Manage vendor relationships, including post-production support with Workday and third-party software providers, to ensure quality service delivery and effective problem resolution.

• Participate in and contribute to the review of all enterprise systems, including sub-modules and integrations, to ensure that Colby is not accumulating technical debt.

• Participate in relevant industry groups representing Colby, while staying current on industry trends and technological advancements.

System Administration & Support

• Oversee system configuration, security administration, and release management for Workday Student, Finance, and HCM.

• Coordinate and prioritize workday functional requests, defect resolution, and process improvements in partnership with ITS Leadership and institutional functional teams.

• Lead the planning, testing, and deployment of Workday releases, ensuring minimal disruption to operations and continuous adoption of applicable features.

• Manage the integration of Workday with other institutional systems (e.g., adaptive, learning management systems, Workday extend, identity management, advancement solutions, reporting, data archive, data warehouse, and analytics platforms).

• Lead the creation and maintenance of system documentation, including business processes, data flows, integrations, and security configurations.

• Serve as an escalation point for internal functional and technical resources, judiciously utilizing external support resources as needed.

Team Leadership & Project Management

• Lead, mentor, and develop a hybrid team of enterprise application analysts and support personnel, fostering a collaborative and service-oriented environment.

• Oversee multiple concurrent projects, ensuring on-time and on-budget delivery.

• Utilize structured project management and change management methodologies to guide system enhancements and institutional rollouts.

• Review monthly external support utilization, identifying recurring areas and strategizing opportunities to handle internally versus utilizing external support resources.

Data & Reporting

• Partner with institutional research, data governance, and analytics teams to ensure access to accurate, timely, and actionable data from Workday and integrated applications.

• Support development of standardized dashboards, operational reports, and compliance reporting to meet academic, administrative, and regulatory requirements.

Position Qualifications

Minimum Qualifications:

Education and/or experience:

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field;

  • Master's Degree in Information Systems, Computer Science, Business Administration, or related field preferred

• Minimum 5 years of progressively responsible experience in enterprise applications management, including at least 3 years of direct support for Workday in a higher education environment.

• Experience implementing or re-implementing Workday modules in a higher education institution.

• Demonstrated expertise in Workday Student, Finance, and HCM modules, including configuration, security, reporting, and integrations.

• Proven experience managing system releases, testing, and upgrades in a complex ERP environment.

• Strong understanding of higher education administrative processes and compliance requirements.

• Strong understanding of higher education culture, including the shared governance model.

• Experience leading and developing functional and technical teams in a collaborative, customer-focused environment.

• Excellent interpersonal, communication, and stakeholder engagement skills.

Preferred Qualifications or Skills:

• Certification(s) in Workday administration or specific Workday modules such as Student Financials, or Workday Student.

• Familiarity with API-based integrations, middleware platforms, and modern data management practices.

• Experience with business process redesign in conjunction with ERP optimization.

• Experience with enterprise system project management principles and execution.

Physical/Mental Demands

The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• To successfully perform the essential functions of this position, an employee must be able to maintain appropriate confidentiality with regard to employee data, documents, issues, etc., and respect privacy needs of employees and past employees with regard to the same.

• The ability to comply with highly inflexible deadlines is required to successfully perform the essential functions of this position; there will be multiple occurrences of sudden, urgent task completion required.

• There may be occurrences of employees, past employees, members of the general public, and others who express opinions, may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately in such situations.

• While performing the essential duties of this position, an employee would frequently be required to move around the office space as well as within hallways, meeting rooms, and other parts of the campus facilities. 

• There may be multiple/daily instances of prolonged personal computer use which would include keyboard and/or mouse usage as well as viewing a computer monitor.

• An employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds to perform essential position functions.

• Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus.

• The overall work environment requires the mental ability to shift focus quickly due to interruptions; an employee must be able to mentally track multiple projects and tasks as well.

• The noise level in the work environment is usually moderate; however, there may be unexpected instances of somewhat loud sounds.

To Apply:

Interested candidates should apply electronically by clicking the “Apply Now” button on the Colby College website.  Please upload a cover letter and resume to your application.