Retail Pharmacy Processing Technician

Job Title: Retail Pharmacy Processing Technician

Location Corporate Office Retail Pharmacy Processing Technician

Address: 1080 Experiment Station Road Watkinsville, GA 30677

Hours: Monday- Thursday 8:00am-5:00pm Friday- 8:00am - 12pm

About the Company: Welcome to PharmD on Demand, where innovation meets health care excellence. Since 2006, we’ve been redefining pharmaceutical services with a focus on quality, efficiency, and customer satisfaction. We pride ourselves on fostering a company culture where team members have the opportunity to develop personally and advance professionally in a team-focused and servant oriented environment. PharmD on Demand partners with Aletheia Health Partners to enhance rural healthcare by integrating high-quality pharmacy services with strategic advisory support, ensuring both patient safety and hospital sustainability. Join us in shaping the future of health care and making a meaningful impact at https://www.pharmdondemand.com/careers/.

Job Description: We’re seeking a part time Retail Pharmacy Processing Technician to join our team in our corporate office in Watkinsville, The ideal candidate is detail-oriented, data entry, and strong knowledge of pharmacy operations. We offer a competitive pay rate, with potential adjustments based on experience and qualifications, as well as the opportunity for advancement, employee recognition, and team collaboration.

Essential Duties/Responsibilities:

• Accurately and efficiently completes data entry of prescriptions.
• Assists the pharmacist in providing medication, drug information, and pharmaceutical services to patients, nurses, physicians, and other healthcare related personnel.
• Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
• Demonstrates ability to apply common sense and understanding to carry out instruction furnished in written, oral and diagram form. Troubleshoots all issues effectively.
• Demonstrates ability to deal with issues involving several variables in particular situations.
• Professionally and efficiently interacts via email and telephone with customers, co-workers, and other healthcare professionals. When applicable, makes phone calls on behalf of the pharmacy to insurance companies, healthcare facilities, etc. for the purpose of problem solving and information gathering.
• Professionally interacts with all patients and their family members, when applicable, demonstrating ability to handle difficult interactions and resolve customer complaints. Demonstrates ability to recognize when a customer service situation needs to be escalated.
• Works with CIO, COO and VPs on project support initiatives and tasks to help maximize operational efficiencies and workflows.
• Assists teams with data aggregation and utilization via reporting tools based on data aggregated from various vendor applications and sources.
• Provides support for remote services with line item entry/verification and additional support needs that may be needed.
• Defines problems, collects data, establishes facts, and draws valid conclusions. 
• Assists with training team members and clients on the utilization of support service tools or processes.
• Communicates within the organization and with clients in a consistent and effective manner.
• Understands and implements appropriate time management and prioritization of tasks ensuring timely management of job responsibilities.
• Adheres to the policies and procedures of each department and client or facility.
• Provides excellent customer service within the organization and for clients.
• Demonstrates ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the organization.
• Demonstrates ability to appropriately utilize various EHR systems and remote connectivity solutions as needed for work-related tasks.
• Serves as a Pharmacy Technician or similar role as necessary.

Position Requirements:

• Previous experience as a Pharmacy Technician
• Previous experience with Retail Pharmacy Systems
• Google Workspace and Microsoft Office experience preferred
• Previous computer skills/ tech savvy

Schedule Details: 

• Up to 4 hours per week

Top benefits: As a team member at PharmD on Demand, you’ll enjoy: 

• Growth opportunities
• Social events
• Work-life balance
• Positive work environment