Customer Service Representative

Position Summary

The Customer Service representative will be in charge of processing purchase orders received from customers and supported sales representatives. Monitor deliveries and inventory levels to ensure timely fulfillment and provide responsive, high-quality customer service in line with established service agreements. Adhere to regional guidelines and actively contribute to process improvement initiatives in collaboration with the Coordination team.                                                                                                                                                                      

Essential Duties and Responsibilities

• Accurately and promptly enter purchase orders received from customers and from the sales representatives they support.

• Monitor deliveries, shipments, and inventory levels to ensure compliance with established timelines and agreements.

• Provide timely customer service by managing inquiries, requests, and requirements in accordance with the company’s service standards.

• Operate under the guidelines established for the region, ensuring compliance with policies, procedures, and best practices.

• Actively participate in continuous improvement initiatives, working together with the Coordination team to optimize processes and enhance service quality.

Education & Experience

• Education: Students from the eighth semester onward pursuing a professional degree in Administration, engineering or related fields.

• Experience: 2-3 years or less in customer service related areas.

Knowledge, Skills, & Talents

• Strong organizational and time-management abilities, with the capacity to handle multiple priorities.

• Accuracy and attention to detail when entering, reviewing, and managing customer orders.

• Ability to analyze issues, identify root causes, and propose effective solutions for customers.

• Solid interpersonal skills to collaborate with sales teams, logistics, finance, and other internal areas.

• Proficiency in Microsoft Office (Excel, Outlook, Teams) and other productivity tools.

• Customer-focus mindset with the ability to maintain professionalism under pressure.

• High sense of ownership and accountability in service delivery.

• Empathy and patience when handling customer concerns.

• Adaptability to fast-paced environments and operational changes.

• Natural collaborator, contributing to a positive team dynamic.

• Continuous improvement mindset, always seeking opportunities to optimize processes.

Working Conditions

• Hybrid Work Model: Three days on-site at our Gurnee, Illinois location and two days working from home.

• Worksite Address: 3938 Porett Drive, Gurnee, IL 60031.

Pay and Benefit

The estimated base pay range for this position is: $65,000 - $76,000 annually.  Actual pay will be determined based on education, certifications, experience, qualifications, skills and geographic location.  This position is eligible to participate in a short-term incentive program.

Vantage offers a comprehensive benefits package to eligible employees, including:

• Medical, HSA, dental, vision

• FSA (limited purpose, dependent care, and commuter/parking)

• Life and AD&D insurance

• Accident, hospital indemnity and critical illness insurance

• Short- and long-term disability

• EAP, identity theft protection

• Paid time off, Parental Leave

• 401(k) with company match

Equal Employment Opportunity

Vantage is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category. 

About Vantage

Vantage provides natural solutions to our customers’ technical performance and marketing needs through a unique combination of chemistry, application expertise and service. Underpinned by our broad portfolio of formulations, ingredients and actives that are built on a backbone of sustainable oils, fats and their derivatives, Vantage targets selected markets and applications including personal care, food, surface treatment, agriculture, pharma, and consumer and industrial performance. Vantage is headquartered in Deerfield, IL., operates in 11 countries worldwide and employs more than 1,000 talented professionals focused on delivering exceptional customer experiences with every interaction.

We are a dynamic people-centered organization where you’ll be part of a collaborative global team. Embracing our cultural diversity, we learn from each other to constantly improve, adapt and iterate. We value the voices and talents of our colleagues, empowering them to drive their unique ideas to completion. We’re convinced that exceptionally motivated employees produce outstanding results, and we celebrate them by fostering a culture of recognition, development, learning, excellence and shared achievement. Most importantly, we know you’re going to like it here.  For more information visit: vantagegrp.com or LinkedIn/vantage.