Assistant Property Manager

Oakbrook Corporation is seeking an Assistant Property Manager to join our team at Berkshire Kensington, a 177-unit affordable senior living community in Waukesha, WI. This role is ideal for a customer-focused professional who enjoys helping residents, supporting community operations, and ensuring compliance with affordable housing programs. 

Responsibilities

• Assist with all day-to-day property operations to support occupancy, resident satisfaction, and community success
• Welcome prospective residents, conduct apartment tours, explain community features, and guide applicants through the leasing process
• Process applications, leases, renewals, move-ins, and move-outs in accordance with company policies and Fair Housing regulations
• Provide exceptional customer service by responding to resident questions, concerns, and requests in a timely and professional manner
• Assist with rent collection, security deposits, resident account inquiries, and delinquency follow-up
• Maintain accurate resident files and property records
• Process annual recertifications and interim certifications for affordable housing programs
• Verify income, assets, and eligibility documentation to ensure program compliance
• Work closely with Compliance and Property Management teams to maintain LIHTC, Section 8, and other affordable housing requirements
• Prepare weekly traffic, leasing, occupancy, and marketing reports
• Conduct market surveys and monitor local competition to support leasing and retention efforts
• Assist with resident events, community outreach, and marketing initiatives
• Coordinate with maintenance staff regarding work orders, unit turnovers, and property inspections
• Perform regular inspections of common areas, vacant apartments, and the overall community appearance
• Assist with handling resident complaints, lease violations, and other property-related concerns
• Support the Property Manager with staff training, administrative functions, and special projects

Qualifications

• High school diploma or GED required
• Previous property management, leasing, housing, customer service, or administrative experience preferred
• Affordable housing experience strongly preferred
• Strong organizational, communication, and customer service skills
• Ability to manage multiple priorities while maintaining attention to detail
• Experience with property management software preferred
• Proficiency with Microsoft Office applications
• Ability to perform property inspections and walk the community as needed

Why Oakbrook?

At Oakbrook Corporation, we believe great communities start with great people. We offer the opportunity to lead a residential community while growing your career with a company that values collaboration, professional development, and operational excellence.

If you're looking for a rewarding role where your leadership is valued and your experience makes a difference every day, we'd love to hear from you.