Customer Service Representative

Job DetailsJob Location: Wausau Corporate - Wausau, WI 54403Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $22.00 - $24.00 HourlyTravel Percentage: NegligibleJob Shift: DayJob Category: Customer ServiceSCOPE OF ROLE: The Customer Service Representative plays a critical role at Rocket Industrial. This position is responsible for binding all aspects of our customer experience together to guarantee that every interaction a client has with our organization is excellent, simple, easy, and enjoyable. The Customer Service Representative will partner with customers, business partners, and internal teams to provide an outstanding customer experience.   KEY RESPONSIBILITIES: Efficient and accurate data collection and entry of customer orders Respond to incoming customer service phone calls and emails Assist in managing large strategic accounts Work alongside sales reps in designing appropriate solutions based on clients' needs Partner with sales reps in presenting the Rocket Value Proposition to customers Prioritize and escalate customer needs and issues appropriately Build long-term relationships with clients QualificationsKNOWLEDGE, SKILLS AND ABILITIES (KSA’S): College Degree, preferred Customer Service experience, preferred Strong communication and collaboration skills Problem solving and decision making abilities