Executive - Customer

Customer Executive

Miron Construction Co., Inc. | Eau Claire Office

DEPARTMENT: Preconstruction 

JOB CLASSIFICATION: Full-Time 

FLSA CLASSIFICATION: Exempt

REPORTS TO: Vice President, Preconstruction 

POSITIONS SUPERVISED: None 

TRAVEL REQUIRED: 20-30%

WORK SCHEDULE: Day Shift

POSITION SUMMARY

The customer executive is responsible for working closely with clients and project teams to lead projects through the preconstruction phase and set them up for success. This includes understanding the client's needs and voicing them to the project team and external stakeholders. This role will follow the project through to completion to ensure a seamless project delivery.

ESSENTIAL FUNCTIONS

• Develops internal and external strategy plans for project success and client satisfaction. 
• Participates in all client and architect/engineering meetings and ensures any project changes support the client's overall goals.
• Collaborates with conceptual estimators throughout the budgeting process and maintains client budgets during all phases. Articulates complex budgets to clients.
• Creates milestone design and Level 1 construction schedules for each phase of assigned projects.
• Organizes and facilitates benchmark reviews and leads conversations on the budget, schedule, constructability, and scope of the established project benchmarks.
• Analyzes drawing and specifications at various checkpoints for constructability and coordination purposes.
• Effectively communicates project information with the project management team and department leaders as projects change phases.
• Assists the project team for the development of scope of work documents for the bidding activities.
• Participates in project bid days, ensuring a successful outcome for the company and client. 
• Leads efforts for local permitting requirements and early site coordination activities.
• Cultivates and nurtures client relationships before, during, and after preconstruction services and throughout construction.
• Continuously seeks improvements on project processes and tools to deliver a successful project and satisfy the customer.
• Performs other related duties as assigned.

POSITION QUALIFICATIONS

• Bachelor's degree in Engineering, Architecture, Construction Management, or any combination of education and professional experience that would meet the responsibilities listed above.
• Minimum of 10 years of experience in construction management or architecture for commercial buildings. Able to demonstrate progressive responsibility and growth within the construction and architecture industries.
• Minimum of five years of experience leading teams. Able to multitask and work effectively both independently and collaboratively with internal and external team members while maintaining strong attention to detail and customer service.
• Solid understanding of and experience with various project delivery methods and developing and managing budgets.
• Strong communication and interpersonal skills with the ability to easily interact with company team members, client organizations, architects, and engineers.

WORK ENVIRONMENT

Primarily an office environment with regular visits to project sites and architect and client offices.

ADA PHYSICAL DEMANDS

The following outlines how much on-the-job time is spent on specific physical activities. Under 1/3 of your time will be spent standing, walking, reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching, or crawling, tasting or smelling, and lifting up to 25 pounds. Up to 2/3 of your time will be spent sitting, using hands to finger, handle, or feel, and talking or hearing. Our office environment requires extensive computer work and the use of the phone as well as reading construction documents, sequence and duration plans, and various spreadsheets.

CULTURE AND BENEFITS 

For more information on Miron's culture and benefits, please click on the following link: https://miron-construction.com/join-the-team/office-careers/.  

 
Miron Construction Co., Inc. is proud to be an Equal Opportunity / Affirmative Action Employer. We welcome and encourage ALL qualified applicants to apply for our open career opportunities. 

• Create relationships built on honesty, integrity, and respect. 
• Accept challenges, take the initiative, welcome hard work, and empower one another. 
• Communicate with transparency at every opportunity, asking questions to gain clarity 
  and understanding. 
• Speak up, listen up, and recognize it to strengthen our team and hold one another accountable. 
• Pursue excellence in our craft and utilize the best tools and processes to deliver safe, quality, and productive construction. 
• Make sound decisions by focusing on the details, thinking it through, and asking for help when needed. 
• Fulfill the commitments we make to our clients, our partners, and each other. 
• Recognize achievements and celebrate successes together. 
• Represent the best of Miron and the best of ourselves wherever we go. 
• Serve the communities in which we live and work, giving back whenever and wherever we can.