Employee Experience Specialist

The Salvation Army's Wisconsin and Upper Michigan Division is located in Wauwatosa, Wisconsin. The division is home to 26 Worship and Community Centers (Corps), 67 service extension units, a camp, as well as multiple homeless shelters, thrift stores and food pantries. Service extension units are branches of The Salvation Army in communities where Corps are not located but service is provided by committees of volunteers. As a whole, our organization is made up of thousands of officers, soldiers, adherents, employees, volunteers and other individuals all working together to bring the Gospel of Jesus Christ to all people, as well as working to meet the physical needs of those less fortunate. The Salvation Army Wisconsin and Upper Michigan Division is the administrative unit which provides services to people in need in Wisconsin and Upper Michigan. We are an organization dedicated to Doing the Most Good in your community! Apply now!

The Employee Experience Specialist provides administrative support to the Human Resources Department and provides HR customer support to employees and supervisors in the WUM Division.  Assists in creating and implementing engagement strategies that will enhance the employee experience, and promote a culture that embodies The Salvation Army’s mission and values.

About the role:

• Performs general clerical duties for the Department including data entry, preparing correspondence, handling mail and other related duties. Creates and maintains electronic employee files and legal files in compliance with applicable corporate and legal requirements, ensuring accuracy of files.
• Performs customer service functions by responding to employee requests and questions, escalating as appropriate.
• Ensures entries in TSAMM are complete and ready for inclusion in the HR agenda for Divisional Finance Board review.
• Ensures a smooth recruitment process Initiates job postings and follows through with onboarding process. Serves as divisional HR contact for sponsored job slots. Tracks status of candidates in HRIS and responds with follow-up letters at the end of the recruiting process.
• Coordinates the Employee Referral program and ensures the process is followed and payouts are approved.
• Conducts background check process for all new hires. Prepares and sends adverse action letters as required. Ensures all references are checked (including Safe From Harm) and documented when new hire requests are submitted.
• Runs MVR checks and maintains current listing of approved drivers (employee and volunteer) by location. Verifies current driver status for annual updates with Chesterfield insurance. Works with the Property department to process driver approvals for DOT-covered vehicles; ensures pre-employment drug testing is done for DOT hires.
• Manages employee onboarding process and conducts orientations for DHQ.
• Conducts various employee surveys, such as employee engagement and stay interviews.
• Verifies I-9 documentation for DHQ new hires and ensures proper I-9 completion for all other locations.
• Initiates the criminal background check process on volunteers, prospective Board members, local officers, and Community Care Ministry applicants, using the Central Territory background check vendor. Notifies the Divisional Director of Volunteer Services of approval determination.
• Reconciles and prepares monthly background check billing from Wisconsin DOJ and submits to Finance for payment.
• Gathers all information and files for the Territorial Background Check Audit, and other audits as requested.
• Assists with various research projects and/or special projects.
• Coordinates activities for staff, including monthly meetings, annual employee appreciation activities and other employee engagement functions.
• Creates and distributes monthly/quarterly newsletters for Human Resources Department.
• Chairs the employee engagement committee.
• Maintains and communicates to employees, a calendar of events and special dates/observances.
• Schedules meetings and conferences, identifying and reserving appropriate spaces and facilities. Participates in the planning of the annual Divisional HR Conference.
• Ensures all employment posters on the employee bulletin board are current and accurate. Distributes updated posters to all units Division-wide.
• Collaborate with Social Services to ensure accurate tracking of training completed by WUM employees. Maintain current training and education credentials in HRIS.
• Assists supervisor with creating and revising job descriptions, as directed.
• Coordinates the annual United Way Campaign for DHQ and Milwaukee County employees.

Education:  2 years post-secondary training in related coursework.

Experience:  2 years experience in administrative support in human resources.

•  Or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Certifications:  Valid Wisconsin Driver’s license with approval to drive from TSA’s insurance carrier.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Who we are:

Our Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Our message is based on the Bible. Our ministry is motivated by the love of God. Our mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination.

Why work for us?

The Salvation Army’s brand promises to Do the Most Good® - and it’s our employees that help us get there.  At every level, you can have a real impact on your community through the work done inside our walls every day.  

We are as impassioned about our employees as we are about our mission to help anyone in need without discrimination. Our culture reflects this quality, which makes our offices a seriously great place to work. Just walk inside our doors and you’ll quickly see that our employees are proud to support programs that make a difference.

The Salvation Army recognizes that peace of mind is important to employees and their families.  Because of this, we offer :

• Competitive Salary
• Flexible schedules and a casual dress environment
• Generous paid time off benefits (vacation, sick time, personal time, and 11 paid holidays)
• Tuition reimbursement
• Employee Assistance Program, providing 24/7 support, resources, and referrals to help you in your work and personal life
• Insurance benefits: excellent health, dental, vision, life, disability 
• Discounts available for pet insurance, auto insurance, and home insurance  

Full-time employees scheduled to work 30 or more hours per week will be eligible for full benefits, including health, dental, vision and hearing benefits, basic and voluntary life benefits, holiday pay and paid time off, which is pro-rated based on their regularly scheduled work week.

Non-Exempt Employees: Health, dental, vision, and hearing benefits, as well as basic and voluntary life benefits, will begin on the first day of the month following 90 days of employment. If the completion of a 90-day waiting period occurs on the first day of the calendar month, coverage will begin on that day.

Compensation:

At The Salvation Army - We honor the unique perspectives and contributions of every individual. We are dedicated to fair pay practices, ensuring equal compensation for equal work, regardless of gender, race, or other factors.

Be part of something meaningful. Whether you're supporting those in need, assisting with disaster relief, or working in areas like finance or fundraising, each role offers a chance to make a lasting impact. If you're looking to align your career with your values, explore opportunities at The Salvation Army and help us create a brighter, more inclusive future for all.