Overview

Case Manager

Samaritan Daytop Village operates transitional housing programs for single adults and families experiencing homelessness across all five boroughs of New York City. The Case Manager works directly with clients to conduct interviews, evaluate their needs, and collaboratively develop Independent Living Plans. This includes identifying and leveraging community resources, coordinating referrals to services such as healthcare, education, and legal support, and assisting clients in relocating to permanent housing. The role also involves maintaining detailed documentation, monitoring client progress, and advocating on their behalf to help remove barriers to stability and self-sufficiency.

Responsibilities

Build professional relationships with clients and maintain confidentiality
Review client eligibility documents and explore non-shelter alternatives
Create and manage client files and records
Conduct intake interviews and psycho-social assessments
Develop and update Independent Living Plans with short- and long-term goals
Refer clients to permanent housing and community-based services
Support clients in overcoming barriers and advocating for themselves
Track client progress and document updates through regular contact
Follow up with clients and referral agencies to monitor service outcomes
Provide data for required reports (weekly, monthly, quarterly, annual)
Act as a liaison with outside organizations for education, healthcare, childcare, housing, and legal matters

Qualifications

High School Diploma or equivalent required; Associate or Bachelor’s Degree in Human Services, Social Work, or a related field strongly preferred
At least 1 year of experience in case management or social services working with individuals experiencing homelessness, substance use, mental health challenges, or other complex needs
Strong interpersonal skills and the ability to build trust with individuals from diverse backgrounds
Clear and effective communication skills for conducting interviews, documenting progress, and coordinating with external partners
Ability to maintain accurate records and meet reporting deadlines
Commitment to maintaining client confidentiality and adhering to professional ethics
Familiarity with New York City’s housing, healthcare, legal, childcare, and educational resources
Problem-solving skills and a supportive approach to helping clients overcome challenges
Organized and detail-oriented, with the ability to manage multiple responsibilities
Culturally sensitive and responsive to the needs of individuals and families experiencing homelessness

Additional Information

The Case Manager role is a full-time non-exempt role with an hourly rate of $25.06 (annualized at 35 hours a week to $45,619) with a full benefits package. Benefits include medical, dental, and vision insurance, 25 days of paid time off, access to a retirement account with an employer to match, and tuition reimbursement.

This role is located in Flushing, Queens and has a schedule of Sunday-Thursday 4pm-12am.

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