Commercial Service Manager

Description

We are seeking an experienced Commercial Service Manager to lead our trailer repair and fleet maintenance operation. The successful candidate will come from a trucking, transportation, commercial fleet maintenance, or heavy-duty repair background and have experience overseeing technicians, shop productivity, compliance programs, and daily shop operations in a fast-paced environment. This role requires a strong understanding of fleet operations, equipment uptime, DOT compliance, and customer service within the transportation industry.

Responsibilities

• Lead day-to-day operations of a commercial trailer and fleet maintenance shop.
• Monitor shop KPIs, financial performance, labor costs, and P&L reporting.
• Review repairs, inspect completed work, and ensure quality standards are consistently met.
• Ensure a safe, compliant, clean, and organized work environment aligned with OSHA, DOT, and FMCSA standards.
• Manage and optimize technician workflow, shop productivity, turnaround times, and labor efficiency.
• Partner with operations and sales teams to support business growth and customer retention.
• Prepare and present estimates, repair quotes, and work orders for commercial customers and fleet partners.
• Coordinate preventative maintenance schedules to maximize fleet uptime and minimize breakdowns.
• Develop staffing schedules, training plans, and performance management initiatives for shop personnel.
• Oversee inventory control, parts procurement, vendor relationships, and cost management.
• Serve as the primary liaison between technicians, operations, drivers, fleet customers, and administrative staff.

Requirements

• 2+ years of leadership experience in a shop environment.
• Knowledge of Class 8 commercial vehicles. Must be able to inspect work, perform quality checks, and effectively explain issues and corrective actions to customers.
• Strong understanding of DOT, OSHA, and FMCSA regulations.
• Experience with shop and maintenance software.
• Experience managing maintenance operations for commercial fleets, transportation companies, or heavy-duty repair facilities.
• Valid driver’s license (CDL a plus).
• Microsoft Office

Working Conditions:

• Shop, office and yard environment; may be exposed to dust, fumes, noise, and varying temperatures.
• Requires standing, lifting (up to 75 lbs), bending.