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JOB TITLE: Records Technician
DEPARTMENT: Police, City of Waycross
JOB SUMMARY: This position is responsible for providing clerical and record-keeping support to the department.
MAJOR DUTIES:
Separates and files department records, including citations; incident, accident, and supplemental reports; bonds, warrants, record cards, and probation papers.
Provides reports for department personnel, other agencies, and the general public.
Enters data to the computer, including incident reports, citations, warrants, arrests, and booking reports.
Assists the general public at the front window; directs visitors to appropriate persons.
Releases information to authorized parties.
Reviews reports for accuracy and completeness.
Answers the telephone, directs calls, and takes messages.
Assists with monitoring the two-way radio and incoming facsimile messages.
Assists with managing the GCIC/NCIC terminal; monitors use and assists users as needed.
Accepts payments for fines, citations, bail, and issues receipts.
Retrieves information from the GCIC network as requested by officers in the field; conducts driver’s history, stolen property, and background checks as directed. Performs computer system backup in the absence of Police Systems Information Coordinator.
Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of modern office practices and procedures.
Knowledge of basic municipal court practices and procedures.
Knowledge of applicable federal and state statutes, city ordinances, and department policies and procedures.
Knowledge of national and state criminal information system regulations and procedures.
Skill in records maintenance and file management.
Skill in performing basic mathematical calculations.
Skill in operating a two-way radio.
Skill in dealing with the public.
Skill in oral and written communication.
SUPERVISORY CONTROLS: The Lieutenant of Administration directly supervises Record Technicians. The supervisor spot-checks work in progress and upon completion for accuracy, compliance with instructions and procedures, and the nature and propriety of the final results.
GUIDELINES: Guidelines include city and department policies and procedures, standard office practices, NCIC/GCIC regulations, relevant state and federal laws, city ordinances, and supervisory instructions. These guidelines are generally clear and specific but may require some interpretation in application.
COMPLEXITY: The work consists of related clerical and record-keeping duties. The number of duties to be performed on a daily basis contributes to the complexity of the work.
SCOPE AND EFFECT: The purpose of this position is to provide clerical and record-keeping support to the department. Successful performance helps ensure the efficient operation of the department and the accuracy of department records.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, court personnel, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information and provide services.
PHYSICAL DEMANDS: The work is typically performed while sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light objects, occasionally lifts heavy objects, uses equipment requiring a high degree of dexterity, and distinguishes between shades of color.
WORK ENVIRONMENT: The work is typically performed in an office or stockroom. The employee may be exposed to noise and irritating chemicals.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
WORK HOURS: WILL BE REQURIED TO WORK NIGHTS, WEEKENDS AND HOLIDAYS. ROTATING SHIFTS.
MINIMUM QUALIFICATIONS:
- Ability to read, write, and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
- Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an
apprenticeship/internship or having had a similar position for one to two years.
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