Member Services Representative - Part Time - Waycross

We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities include greeting members, prospective members and guests, providing exceptional customer service; handling all front desk related activities including answering phones, checking members into the system, taking prospective members on tours, signing up new members calculating rates and monthly payment amounts, assisting the Club Manager in counting out the drawer as needed; facilitating needed updates to member’s accounts; responding to member questions and concerns in a timely and professional manner and elevating to Assistant Manager or Club Manager as needed; assisting in maintaining the neatness and cleanliness of the club including completing daily assigned tasks within first hour of shift, helping complete priority cleaning list each day, completing walk-around and bathroom checks periodically, and helping complete any special cleaning projects as needed; and other duties and responsibilities based on club needs. Qualifications include being 18 years or older, having a High School diploma/GED equivalent, customer service background preferred, basic computer proficiency, punctuality and reliability, ability to work independently and as part of a team, a positive upbeat attitude and passion for fitness and health, exceptional customer service skills, strong listening and problem-solving skills, and demonstrating diplomacy in all interactions. Physical demands include continual standing and walking during shift, continual talking in person or on the phone, occasional lifting up to 50 lbs, and occasional encounter with toxic chemicals during shift.