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Responsibilities include but are not limited to:
- Lead and develop loan servicing team, including training, performance management, staffing, and fostering continuous improvement.
- Direct daily servicing operations for complex loan types (C&I, CRE, participations, syndications), covering booking, funding, payments, draw requests, payoffs, and account maintenance.
- Ensure compliance with federal/state regulations, internal policies, and controls; serve as liaison for audits and regulatory reviews.
- Analyze workflows and implement process improvements or automation initiatives to enhance efficiency and accuracy.
- Act as primary liaison with lenders, relationship managers, participating banks, and borrowers to resolve complex, time-sensitive issues.
- Oversee reporting and data integrity, including management, board, investor, and regulatory reports, tax forms, and collateral documentation. Support audits and quality control reviews.
Qualifications
Required Skills:
- Strong leadership skills to set standards for subordinates, resolve problems, support change and increase productivity.
- Strong understanding of commercial lending products, loan documentation and industry software.
- Extensive attention to detail with a focus on identifying discrepancies, ensuring data integrity, and maintaining compliance with internal policies.
- Extensive knowledge of bank regulatory requirements.
- Proficient PC skills including Microsoft Word and Excel.
- Effective communication and organizational skills.
- Ability to prioritize daily work assignments while working in a demanding environment is required.
- Ability to meet deadlines defined by Bank and regulators.
Required Experience:
- High School Diploma or GED equivalent. Minimum of 10 years of experience in commercial loan operations, loan documentation and management experience.
Preferred Experience:
- Bachelor's Degree in related subject (BA or Finance).
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