IoT Support Technician, Part-Time

The Hartford Steam Boiler Inspection and Insurance Company (HSB) was founded on June 30, 1866. Our first president considered HSB as “the first company in America devoted primarily to industrial safety.” “Hartford Standards” quickly became the specifications for boiler design, manufacture and maintenance.

HSB is a leader in equipment breakdown insurance, specialty coverages, inspection services, and engineering-based risk management for business, home and farm.

Purpose:

Handles the basic tasks for the Sensor Support team.  Answer and troubleshoot basic customer questions or requests (including but not limited to: confirming sensor is online, scheduling installation appointments.)  Provide administrative support for the sensor support team, (ie: submitting equip orders, cancel customer acct, contacting customers for delivery instructions, and updating contact info.) Ensure all tasks are handled and completed in a timely manner. 

Education and Experience:

• High school diploma or equivalent work experience
• 2 years of work experience is preferred
• Experience in providing excellent customer service to internal and external customers

Knowledge and Skills:

• Excellent data entry, telephone & PC skills; MS Office Suite
• Ability to quickly understand new technology
• Proficient in Excel with the ability to create, format, calculate and report
• Good verbal and written communications
• Proven customer service skills, especially involving troubleshooting issues with customers
• Strong problem solving, analytical and presentation capabilities
• Attention to detail
• Ability to multi-task, prioritize tasks and ensure assignments are delivered on time

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.  

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

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