About the role

Education Management Solutions (EMS) is seeking a Lead Installation Technician to oversee the deployment of SIMULATIONiQ audio-visual and information technology solutions at customer sites. As the on-site technical leader, you will be responsible for guiding installation teams, ensuring projects are completed safely and efficiently, and delivering high-quality solutions that exceed customer expectations.

This role combines technical expertise, leadership, and customer engagement. The ideal candidate is a hands-on problem solver who thrives in a fast-paced environment, enjoys leading teams, and is passionate about delivering exceptional technology solutions.

What you'll do

Lead the installation, integration, testing, and commissioning of audio-visual, IT, and simulation technology solutions at customer locations.
Serve as the primary on-site representative for EMS, collaborating with clients, contractors, vendors, and internal teams to ensure successful project delivery.
Supervise and mentor installation technicians, providing technical guidance and ensuring adherence to quality, safety, and project standards.
Troubleshoot and resolve technical issues related to AV systems, networking, control systems, and integrated technology solutions.
Coordinate with Project Managers, Engineering, Client Support, and Operations teams to meet project schedules, deliverables, and customer expectations.
Manage inventory, equipment tracking, shipping and receiving activities, and RMA processes to support project execution.
Conduct system testing, quality assurance reviews, and client acceptance activities to ensure successful project completion.
Maintain accurate project documentation and contribute to continuous improvement initiatives.
Travel to customer locations throughout the United States and internationally as required.

Qualifications

Required Experience

Minimum of 5 years of experience installing audio-visual systems in commercial and/or residential environments.
Prior leadership or management experience.
Background in information technology, networking, and systems integration.
InfoComm CTS certification required.
Ability to obtain InfoComm CTS-I certification within 12 months of employment.

Technical Skills

Experience with Crestron control systems.
Working knowledge of BIAMP programming and audio DSP systems.
Proficiency in low-voltage cabling, termination, cable management, and AV/IT systems integration.
Strong understanding of Windows operating systems, Windows Server environments, networking, and enterprise technologies.
Ability to read and interpret wiring diagrams, technical schematics, architectural drawings, and system design documentation.
Experience troubleshooting AV, networking, and integrated technology solutions.

Additional Requirements

Valid driver's license.
Ability to travel up to 60%, including international travel.
Valid passport or ability to obtain one.
Ability to obtain and maintain required clearances for work on government and secure client sites.
Strong communication, leadership, organizational, and problem-solving skills.

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