End User Support Analyst, Senior Associate

Provides entry level end user technical support in a desktop computing environment, under direct supervision.

Core Responsibilities

• Provides entry level technical support to address end user issues such as implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.

• Resolves basic technical troubleshooting issues to ensure end user productivity.

• Maintains an accurate data inventory regarding end-user issues within the tracking system and according to policies and standards.

• Elevates more complex issues to the appropriate next level support.

• Learns and complies with Information Technology and Information Security policies and procedures.

• Participates in special projects and performs other duties as assigned.

• Maintains client focus, Ensures accountability, Drives vision and purpose

Qualifications

• Minimum of two years related work experience, with at least one year of technical support experience.

• Undergraduate degree or equivalent combination of training and experience.

• Customer Relationship Management, Troubleshooting Technical Scenarios, Attention to Detail.

• Prioritization and Judgement

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.