Service Delivery Engineer

As a Platform Reliability Engineer within our Private Cloud department, you will play a key role in designing, implementing, and maintaining innovative solutions that strengthen our IT infrastructure. Your passion for automation, coding, and modern engineering practices will help us increase efficiency and deliver high‑quality, cutting‑edge services to our customers.

We are looking for someone who is self‑driven, technically skilled in scripting and automation, and eager to collaborate across teams within the broader Infrastructure organization. In this role, you will contribute to end‑to‑end innovation initiatives leveraging your coding abilities to integrate, automate, and optimize processes throughout our IT landscape. Experience with the IT Service Management (ITSM) platform ServiceNow, especially in developing or integrating automation workflows, is highly valued. A solid understanding of infrastructure management tools is expected.

Our Private Cloud department operates through self‑organizing teams, each responsible for delivering specific platform services. While your exact team placement may vary, your expertise will make an impact across the entire Private Cloud domain.

With each other…

• Collaboration is at the heart of everything we do. Our teams bring talented people together to take IT to the next level. Core areas of expertise:
• Experience with ServiceNow for automation and integration
• Proficiency in scripting and automation
• Excellent coding skills for infrastructure solutions
• Strong knowledge of IT infrastructure services (like Windows & VMware)

Find out more here about how you can unleash your full potential at DLL! 

Day to Day 

• Build & operate the platform
• Private cloud / CI-CD pipelines ensuring reliability, security, and performance
• Enable self-service
• Make the platform consumable via templates, catalogues, guardrails, and standardization.
• Own platform reliability
• Drive monitoring, incident response, and reliability improvements of the platform itself
• Security and compliance by design
• RBAC, secrets, compliance
• Scalability & performance
• Optimize cluster capacity, cost-efficiency, and platform performance.
• Collaboration & support
• Work closely with other delivery teams to troubleshoot issues and improve developer experience. 
• On-call participation

 All members enjoy 

• Two working days per year volunteering for a local charity. 
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities. 
• Flexible hours with possibility to work from home 
• Career development opportunities: online learning, member development programs. 
• Check this link to an overview of all benefits in your region. 

Essentials: 

• Advanced knowledge of ServiceNow. 
• Experience with CI/CD pipelines and DevOps practices 
• Knowledge of containerization technologies (e.g., Docker, Kubernetes) 
• Knowledge of Ansible 
• Strong understanding of virtualization technologies and best practices. 
• Knowledge about Infrastructure Services in general   

Choose Wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

Good to Know

Desired Primary Work Location: Wayne, PA

Applicable Pay Range

$102,020.00 - $153,030.00

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.

• Deadline for application: March 22nd (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website: workingatdllgroup.com
• DLL’s referral program applies
• #LI-BEN
• For more information, please contact our Talent acquisition partner Ben Sumbler via Ben.Sumbler@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

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