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Description
The TigerWash Assistant Manager is responsible for supporting the day-to-day operations of one of our express tunnel wash locations. The assistant manager provides employee leadership, motivation, communication, and modeling the Tiger Way. The TigerWash Assistant Manager provides operational support, ensures customer satisfaction, and maintains a clean and safe environment for both staff and customers.
Requirements
Essential Duties and Responsibilities
• Support the day-to-day operations of TigerWash express tunnel site.
• Support a team of 10-15 employees.
• Co-Supervise employees to include hiring, training, and scheduling.
• Support TigerWash equipment maintenance and repair.
• Support overall facility upkeep and cleanliness.
• Support vendor relationships required to operate facility.
• Support parts ordering
• Support soap inventory, ordering, and stocking.
• Handling customer issues using the “Tiger Way” service philosophy.
• Perform and train opening and closing procedures.
• Equipment troubleshooting and repair.
• Perform preventative maintenance.
• Support employee safety program and training.
• Operate POS technology.
• Assist with monthly financial reconciliation.
• Assist with cash management.
• Drive monthly wash club membership sales.
• Support marketing and promotional initiatives.
• Support the Manager
Qualifications and Experience
• Desire to be a strong leader of a team
• Experience in sales
• Effective oral and written communication skills
• Comfortable around large equipment
• Strong mechanical ability and independent problem solving skills
• Comfortable around POS technology and computers
• Experience with Microsoft Office Suite
• Strong organizational skills and an eye for cleanliness
• Truly enjoys working with customers and employees.
• Ability and desire to learn new technologies
• Ability to work well under pressure in a fast-paced environment
• Flexible schedule availability (wash runs 7 days/week)
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