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Position Specifics:
Department: Service
Reports to: Service Manager or Service Location Manager
Supervises: None
Purpose:
Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Responsible for selling, receiving, and delivery of parts and accessories. In addition performs in-store customer service and stocking duties.
Responsibilities:
- Fields internal and external customer inquiries to the Service Department
- Promotes and sells products and/or services to meet customer needs
- Supplies Service Technicians with parts as required
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they a closed and invoiced
- Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Maintains accessories and supplies and prepares replacement orders
- May prepare Service Technician efficiency reports
- May process warranty and/or product improvement claims including the computation of charges, submission, and follow up
Experience, Education, Skills and Knowledge:
- Basic knowledge of accounting practices
- Ability to use and understand desktop load applications such as Microsoft Office and internet functions
- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
- High School Diploma or equivalent work experience
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