Medical Receptionist (Front Desk Registration) - Full-Time

Job Summary:

Mercy Urgent Care is excited to welcome a dedicated full-time Medical Receptionist to join our team in Western North Carolina. This role at our Waynesville, NC location is more than front desk registration. It's a cross-trained clinic support position, ideal for someone who wants to grow professionally and flex across the many moving parts of a fast-paced urgent care clinic. You'll help create a welcoming, efficient, and compassionate experience for every patient who walks through our doors while supporting the daily flow of the clinic wherever you're needed most. We're looking for someone who enjoys helping people, stays calm under pressure, thrives in a team-oriented environment, and takes pride in keeping things organized, accurate, and moving smoothly throughout the day. If you excel in healthcare customer service, love learning new skills, and are looking to make a meaningful impact with professional growth opportunities in a community-centered, mission-driven environment, we invite you to apply.

How You'll Contribute:

• Welcome patients and visitors with professional, friendly service in person and by phone
• Register patients accurately, including demographic, financial, and insurance information, and update records in the EMR/EHR
• Verify insurance eligibility, help identify compassionate care eligibility, and explain basic payment responsibilities to patients
• Answer calls, route messages, support patient questions, and communicate clearly with team members, vendors, and visitors
• Maintain a clean, organized front desk and waiting area, and help monitor safety and security awareness in the clinic
• Support clinic opening and closing procedures, including alarm-related responsibilities, supply monitoring, and coordination for equipment repairs as needed
• Cross-train across clinic support functions (including limited x-ray) and work collaboratively with clinical and administrative staff, pitching in wherever the day's flow requires to keep the clinic running smoothly

What You Bring:

• High school diploma or equivalent
• 1-2 years of experience in a healthcare, medical office, patient access, or customer service environment preferred
• Strong computer, typing, phone, and written communication skills, with the ability to learn new systems quickly
• Comfortable handling multiple priorities at once while maintaining accuracy, professionalism, and a positive attitude
• Working knowledge of insurance verification, registration, payment collection, and HIPAA expectations preferred
• Excellent customer service and de-escalation skills, with a commitment to treating every patient with dignity, respect, and compassion
• A team-oriented mindset with a willingness to step into different roles as the clinic's needs shift throughout the day
• Genuine interest in growing beyond a single task in a fast-paced urgent care setting

Benefits Highlights:

• Medical, dental, and vision insurance
• Health Savings Account and Direct Primary Care options
• Life and accidental insurance, plus short- and long-term disability coverage
• Employee Assistant Program
• 403(b) retirement plan with up to 4% employer match after one year of service
• Access to financial planning resources
• Generous paid time off, with over 130 hours accrued in the first year
• Paid parental leave and adoption assistance
• Tuition reimbursement and Public Service Loan Forgiveness eligibility
• Professional development opportunities and employer-led trainings
• Referral bonus program and scheduling designed to support work-life balance

About Mercy Urgent Care

Mercy Urgent Care is the only dedicated and mission-driven nonprofit urgent care network in the region. We carry a lineage of healthcare excellence established by the Sisters of Mercy since 1900. Our mission is simple: to provide excellent and compassionate health care to anyone who seeks our services, regardless of background or means. Here's your chance to be a part of this enduring legacy.