Patient Service Representative - PET Scan

Description

About CLS Health

CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians!

We are Looking for:

We are looking for a professional and courteous Patient Service Representative for our PET Scan department to join our team. As the first point of contact for our patients, you will be responsible for providing excellent customer service, coordinating financial responsibilities, and ensuring that our patients have a positive experience when they visit our facility. 

Responsibilities:

• Greet patients and visitors in a friendly and welcoming manner
• Verify patient information, including insurance coverage and personal information
• Collect co-pays and other fees from patients at the time of service
• Ensure the referrals are in the patient's chart before the patient comes in
• Maintain patient records and ensure that they are accurate and up to date
• Count cash box and complete cash reconciliation forms. Once close is completed, sign off on EBO report and cash reconciliation
• Handle patient complaints and resolve issues in a professional manner
• Perform other administrative tasks as needed

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Disability insurance
• Health insurance
• Life insurance 
• Paid time off
• Vision insurance

Requirements

• High school diploma or equivalent
• Prior experience in a medical office, front desk, or customer service role preferred 
• Familiarity with insurance verification, co-pay collection, and patient registration processes 
• Basic knowledge of medical terminology is a plus 
• Strong attention to detail and accuracy in handling patient information and records 
• Bilingual - Spanish speaking
• Proficiency in Microsoft Office and other computer applications
• Knowledge of medical terminology and insurance billing preferred