Support Services Lead (Hybrid)

 

Summary

 

Responsible to follow established procedures to review, verify and process incoming insurance-related documentation. Also, assists in supervising the staff members by coordinating and monitoring the timely and accurate completion of the department’s responsibilities.

 

Responsibilities

 

• Assists the supervisor in monitoring the unit daily with employee interaction and report completion
• Assists in administering MAPFRE Insurance’s personnel policies and procedures for the Support Services Unit. Assists in identifying, analyzing and implementing system and procedural changes, to improve the department’s effectiveness and to provide new services and functions
• Trains and develops the unit and their assigned staff members
• Performs routine quality control monitoring over the department’s functions, assuring that all responsibilities are performed within acceptable quality control standards
• Keeping the Supervisor informed of existing and potential problem situations by communicating them as they occur
• Maintaining current procedures, job descriptions and promotion criteria. Initiate changes to these items when necessary
• Resolving technical problems
• Interacts with the other departments within Insurance Operations as well as other Departments throughout MAPFRE Insurance, as necessary, to assure the effective operation of the department

 

Skills/Abilities

 

• Excellent oral and written communication skills
• Excellent organizational and multitasking skills
• Demonstrated ability to work effectively and efficiently in a fast-paced environment while leading a team of individuals
• Proven analytical skills
• Strong PC navigation skills. Microsoft Excel and Word skills required to create and maintain unit reports and templates
• Completion of accounting, business, INS21 or INS22 and other insurance classes is desirable
• Ability to read color-coded and/or number-coded materials and documents is necessary

 

Qualifications

 

• Associates Degree or Technical or specialized knowledge or equivalent, related experience
• 1 - 3 years or High School equivalent plus 3 - 5 years

 

Why Mapfre?

 

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

 

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

 

Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

 

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

 

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.