Back to search
WHAT YOU WILL DO
- In close partnership with the Chief Information Officer, Deputy Chief Information Officer, and the Project Management Office, develop and manage the Salesforce adoption roadmap for the College; collaborate with PMO to ensure that project charters are consistent with Salesforce strategy; and monitor progress of roadmap, including cost and quality of deliverables for both Salesforce operations and project deliverables.
- Establish and manage governance structure for strategic and tactical Salesforce decisions.
- Act as the primary public Salesforce evangelist for the College.
- Leverage Salesforce Agentforce and/or third-party AI-driven capabilities linked to Salesforce via APIs to design and implement intelligent automation, enhance user experience, and optimize business processes within the Salesforce platform. Stay current with emerging Salesforce AI features and Agentforce innovations to continuously improve platform functionality, drive adoption, and align with Babson’s strategic technology roadmap.
- Define, document, and maintain standard operating procedures for Salesforce; in partnership with the Director of IT Communications and Training, create and deliver Salesforce training materials and programs to support user adoption.
- Collaborate with Salesforce Administrators on the identification and implementation of solutions using native Salesforce and App Exchanges solutions to meet business requirements.
- Collaborate with the Director, Integrations & Web Services and team making sure that the technical integration solutions meet business needs.
- Collaborate with the Director, Application Services, and team to ensure that resources are ready to support new projects as they are being implemented.
- Collaborate with subject matter experts (SMEs) across the Salesforce platform to ensure quality standards are maintained post-deployments.
- Report to key Salesforce stakeholders on Babson Salesforce adoption progress.
- Support the gathering and analysis of metrics to evaluate the Salesforce operational performance; draft summary reports based on this analysis.
- Work collaboratively across all departments to help improve the management of business processes.
- Responsible for overall operational aspects for Salesforce including managing all aspects of master release schedule; managing licensing; managing relationship with Salesforce; managing external vendor support contracts for operational support; and coordinating change management (communications) with Director, IT Communications & Training. This role requires ongoing management of the Salesforce platform budget.
- Provide technical support and act as a process consultant for the Graduate Admissions team in the oversight and management of Graduate Admissions Salesforce Org (Org I).
- Assume additional responsibilities as required.
YOUR TEAM WILL INCLUDE
Senior Salesforce Developer
Business Analyst, Salesforce Platform
Senior Salesforce Administrator (2)
Quality Assurance Analyst
WHAT EDUCATION AND SKILLS YOU WILL NEED
Bachelor’s Degree or equivalent experience
At least 5+ years of experience in a senior leadership and/or support role; 5+ years of experience in a higher education environment; and 5+ years management experience
Must have expertise with the fundamentals of Salesforce as well as business development experience
Ability to lead effectively without formal supervisory responsibility
Must have a strong understanding of internet-based applications and tools, data management, and business process analysis
Must have excellent analytical and problem-solving skills
Must have superior verbal and written communications skills with the ability to express technical concepts clearly and across all levels of an organization
Ability to effectively handle multiple tasks and priorities
Must be a motivated, independent learner with a passion for IT topics
Ability to manage ambiguity and thrive in a fluid environment
Must be highly independent with the ability to take initiative
Must have strong computer skills including proficiency in Microsoft Office (Word, Excel, Access, PowerPoint)
Must have a high degree of organizational skill in planning, communications, change management, and consensus building
Ability to create an environment where direct reports have the freedom and security to take initiative; deal with complexities with resilience, resourcefulness, and optimism; and appreciate open mindedness, creativity, and agility in thought and tactics.
Ability to embrace ideas and changes created by all community members.
Ability to work independently to solve problems; look for opportunities to take on responsibility; take thoughtful risks; and effectively act on new and ongoing initiatives, objectives, and solutions to gain sought-after results.
Ability to anticipate and effectively handles change; demonstrate willingness to acquire new skills and challenging tasks; and is flexible in changing conditions.
HOW AND WHERE YOU WILL WORK
Requires work onsite typically 2-3 days a week, however, would consider fully remote as well; the on-campus requirement is subject to modification based on organizational need.
May require occasionally evening and/or weekend work
ADDITIONAL SKILLS YOU MAY HAVE
- Hands On experience in Salesforce – Education Cloud, Sales Cloud, Marketing Cloud, and Service Cloud
- Experience in Student Success and Advancement a plus
- Experience in Salesforce reporting and dashboard development preferred
- Experience in data integrity and management a plus
This is an exempt position with the following pay range: $139,786 - $155,317; the role is also eligible for bonuses based on performance and budget.
Babson College offers a comprehensive benefits package for full-time employees working at least 28 hours per week.
- Insurance Coverage: Medical, dental, vision, group life and long-term disability insurance, business travel accident insurance, and mental health benefits.
- Time Off: Starting at 3 weeks of vacation annually, 2 weeks of sick time, 1 week of paid family illness time, 6 weeks of paid parental leave, and 12 paid holidays per year. President’s holidays are determined each year.
- Retirement: Participation in a 403(b) retirement plan with mandatory employee contributions and a 4:1 employer match.
- Additional Benefits: Wellbeing programs, virtual fitness platform, and employee assistance program.
All questions or concerns about this posting should be directed to the Office of Human Resources at hr@babson.edu.
Learn more about this Employer on their Career Site
