Club Attendant

The HOA Club Attendant serves as the welcoming face of the community’s clubhouse and amenity spaces. This role provides exceptional customer service, manages day‑to‑day administrative operations, processes resident access devices (vehicle barcodes and amenity fobs), and supports Association Operations. The position ensures a professional, welcoming environment while maintaining accurate records and assisting management, committees, and residents with timely information.

Key Responsibilities:

• Greet homeowners, guests, and vendors upon arrival and provide assistance.
  

• Answer incoming calls and respond to emails promptly.
  
• Assist with resident inquiries whenever possible; if unable to resolve, direct them to the appropriate staff member or department.
  
• Direct inquiries to the appropriate staff member or department.
  
• Maintain a professional and welcoming atmosphere at the front desk.
  
• Update existing contact information to homeowner profile to ensure they receive event communications and assist with troubleshooting email delivery issues.
  
• Assist with setup and breakdown for HOA events, classes, and club activities.
  
• Arrange tables, chairs, AV equipment, and sign‑in sheets (if needed).
  
• Provide on-site support during events to ensure smooth operation.
  
• Coordinate with the Lifestyle Director and Property Management on event details.
  
• Conduct clubhouse and amenity tours for prospective or new residents as needed.
  
• Check that residents and guests follow HOA rules (amenity reservations, dress codes, pool safety rules, pet restrictions).
  
• Monitor the pool and surrounding areas for rule compliance and safety concerns.
  
• Handle clubhouse access control; opening/closing procedures, badge checks, guest management.
  
• Create and distribute fobs and car decals for homeowners and Tenants.
  
• Log daily activity, incident reports, maintenance issues, or resident feedback.
  
• Respond to clubhouse phone calls and emails with professionalism.
  
• Assist with posted communications: event boards, daily schedules, announcements.
  
• Create and distribute fobs and car decals for new homeowners.