Department: | IT | Reports to: | IT & DT Manager |
Location: | Wendell, NC | Position Status: | Hourly, Exempt |
Status: | Full-time | Management Level: | Non-Management |
 JOB SUMMARY |
The Help Desk at KIOTI Tractor is responsible for troubleshooting problems and assisting customers/employees to resolve technical issues related to computers, desktops, phones, laptops, etc. This position is responsible for a range of tasks including configuring, testing, and troubleshooting basic network and wireless issues, setting up user accounts, and formatting and setting up desktop and laptop computers. |
 KEY RESPONSIBILITIES OF JOB |
The Desktop Support Technician’s key responsibilities are outlined below: - New hire set up, including mailbox setup, activating access badges, creation of accounts, and setting up work stations
- Identify and resolve hardware/software problems related to Office365, file systems, laptops, and barcode scanners
- Train and guide employees on hardware and software usage
- Managing employee asset inventory, such as tracking serial numbers to employee’s
- Ensuring on-hand user assets, such as laptops, are ordered and setup for deployment
- Document procedures and cases using a ticketing system
- Directly support the Systems Administrator on environmental projects related to: VMWare, Dynamics SL, RingCentral, Active Directory, Server Maintenance, Printing, and Windows Server 2019 maintenance
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 EDUCATIONAL AND PHYSICAL REQUIREMENTS |
- Bachelor’s Degree in related field or 1-3 years of equivalent work experience or certifications
- Experience with Windows 10, Office 365, Laptops, and Bluetooth headsets
- Experience with basic Windows environment administration with Active Directory
- Experience with file systems and file explorer or a SAN/NAS
- Experience with IPv4 networking
Preferred Experience: - Basic Mailbox Administration for Exchange Online
- Experience working with an ERP software
- Experience working with a CRM software
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