Referral Specialist - Orthopedics

Position Summary

 Orlando Health Jewett Orthopedic Institute 

West Region

Job Title: Referral Specialist

Variable Full Time: Monday - Friday 8:00 AM to 5:00 PM 

Department:  Orthopedics

Location:  Wesley Chapel, FL 

Job Summary: The initial contact of each new patient.

Why is Orlando Health your best place to work?

✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.✅ Financial & Retirement – Up to 5% employer match on retirement contributions.✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Essential Functions• Completes registration and obtains insurance authorization for new patients, diagnostic testing and forhospital admissions.• Ensures financial information and insurance has been verified.• Updates patient insurance information in billing systems as needed.• Initiates the referral and authorization process for all services and visits.• Works closely with nursing and medical staff to facilitate optimal patient care.• Communicates with the scheduling department to verify each patient’s insurance requirements have beensatisfied for upcoming appointments.• Coordinates with other departments as needed to facilitate patient’s visit.• Provides patient with referral information for other physicians and facilities.• Communicates effectively with all internal and external customers – PCP, Patient, clinical departments, etc.in order to obtain the required authorization needed for each service.• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLAand other federal, state and local standards.• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions• Assumes responsibility for professional development and education.

Education/Training• High school graduate or equivalent education.

Licensure/Certification• None.

Experience• One (1) year of retail, customer service or health care.