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Waypoint Detailed Delivery is a fast-growing logistics company specializing in the time-sensitive transportation of food and agriculture samples to laboratories across the country. These laboratories perform critical testing to help ensure the safety, quality, and integrity of the food supply before products reach consumers.
The Logistics Manager leads and supports the Logistics Specialist team responsible for coordinating time-sensitive transportation across the company's operations. This position provides day-to-day leadership, coaching, and operational support while ensuring service expectations, billing opportunities, and operational procedures are consistently followed. The ideal candidate is a strategic, customer-focused leader who develops employees, improves processes, and identifies opportunities to reduce costs while maximizing service quality.
Essential Duties and Responsibilities
Team Leadership and Development
- Lead, coach, and develop Logistics Specialists while fostering a culture of accountability and exceptional customer service.
- Serve as the primary escalation point for operational questions and complex service issues.
- Identifytraining opportunities through quality reviews, performance trends, and recurring issues.
- Support onboarding, cross-training, performance evaluations, recognition, and employee development.
Operational Oversight
- Monitor daily operations to ensure orders, routes, and customer requests are handled accurately and on time.
- Coordinate with drivers, customers, vendors, and internal teams to resolve service issues quickly.
- Support weekend and after-hoursoperations as needed to ensure staff receiveappropriate leadershipsupport.
- Ensureaccuratedocumentation of order activity, wait times, exceptions, and billable events.
Strategic Improvement & Financial Performance
- Identifyopportunities to reduce unnecessary costs, improve route efficiency, and increase profitability.
- Ensure billable activities are accuratelyidentifiedand communicated.
- Analyze operational trends and recommend process improvements that enhance efficiency and customer satisfaction.
- Monitor key performance indicators and provide recommendations to leadership.
Required Qualifications
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Three or more years oflogistics, dispatch, transportation, customer service, or operations experience.
- Previousleadership, supervisory, or team lead experience preferred.
- Strong analytical, organizational, communication, and problem-solving skills.
- Proficiencywith Microsoft Office 365 and the ability tolearntransportation management systems.
Knowledge, Skills, and Abilities
- Strategic thinker with a strong customer-service mindset.
- Ability to coach, motivate, and develop employees.
- Excellent judgment in fast-paced, time-sensitive environments.
- Strong attention to detail and commitment to continuous improvement.
- Ability to balance operational efficiency, profitability, and customer satisfaction.
Physical Requirements
- Frequently sit, stand, walk, and use standard office equipment.
- Occasionallylift upto 25 pounds.
Work Environment
Work is performed primarily in an office environment with frequent use of computers, phones, and transportation systems. Occasional evenings and weekends may be required to support business operations.
Equal Employment Opportunity
The Company is an Equal Opportunity Employer and considers all qualified applicants without regard to any status protected by applicable law.
Reasonable Accommodation
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
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