JOB SUMMARY:

The primary responsibilities of the Systems Service Technician include testing, troubleshooting, repair, operation, replacement, and cleaning within integrated Lighting, Audio, Video, and Control Systems installed at U.S. Based Customer Locations.

RESPONSIBILITIES AND DUTIES:

Interact directly with end-users to gather information necessary to resolve system issues effectively and efficiently
Utilize knowledge of equipment and documentation to test, calibrate, troubleshoot, and maintain installed lighting and audiovisual systems and equipment
Diagnose, troubleshoot, and maintain installed lighting and audiovisual systems and equipment consistent with company best practices and industry standards
Complete service ticket documenting all findings, course of action, and results
Provide preventative maintenance services for various system types and locations
Modify existing control, DSP, and lighting control programs, as necessary
May be assigned to assist on installations including rough-in of equipment, pull cable, rigging speakers, projectors, screens, and lighting fixtures, etc., setting racks, testing equipment, terminating cables, racks, wall plates and floor-boxes. Aiming speaker systems, setting gain structure, converging video projectors and video walls, and focusing/addressing lighting fixtures

QUALIFICATIONS/ REQUIREMENTS:

The requirements listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this job while exercising independent judgment and discretion.

Bachelors/Associates Degree/Certificate of Electronics Technology preferred
ETC Technician Certification preferred
Familiarity with soldering, use of standard tools, and generally assembly techniques
Knowledge of multimeters, oscilloscopes, and signal generators preferred
Advanced knowledge of ETC, Color Kinetic control Systems
Strong understanding of control protocols such as DMX, sACN, ArtNet, RDM, and other protocols.
Basic knowledge of computers and networking
Knowledge of signal flow
Ability to work alone
Ability to interact with customers
Must provide basic hand tools
Ability to travel on occasion
Must be ok with heights and occasional work on a lift

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