Key Account Manager, Costco & Strategic Accounts

“Day to day life has room for improvement.”

That was our basic thinking when we founded Simplehuman in 2000. Our mission is to bring high-performance innovation to basic but essential tasks in our daily routine. We call our products tools for efficient living.  

The Opportunity

We're looking for a highly energetic, assertive, and personable Key Account Manager to join the Simplehuman Sales team. This role leads our Costco Global relationship, owning the day-to-day partnership across US and international Costco markets and serving as the primary face of the brand.

This is a role for someone who thrives on relationships, knows how to earn trust, and can speak about a product with the kind of conviction that moves buyers. You'll serve as the day-to-day point of contact, representing our brand at the highest level while driving revenue and securing meaningful placement. Alongside the Costco relationship, you'll also manage a growing portfolio of distributor, builder, and trade accounts tied to a new product initiative, leading the follow-up and execution that keeps these partners moving as the program comes to market. This is a fully on-site position based in our Torrance, CA office.

What You’ll Own

• Own and grow the Costco Global relationship, driving sales, volume, and profitability across US and international Costco markets
• Serve as the primary relationship owner for Costco, from buyer to category manager to warehouse-level contacts
• Lead Costco account reviews, line presentations, item setup, and sell-in meetings with confidence and clarity
• Negotiate Costco terms, pricing, and promotional programs that work for both sides
• Manage a portfolio of distributor, builder, and trade accounts supporting a new product initiative, leading day-to-day follow-up, order execution, and relationship management
• Communicate our brand story compellingly and consistently across every touchpoint
• Collaborate with internal teams (marketing, ops, product, supply chain) to deliver on account commitments
• Build and maintain sales tracking, forecasts, and performance reporting in Excel; proactively identify growth opportunities
• Represent the company at trade shows, market events, and retailer meetings
  

What We’re Looking For

• 5-10 years of account management or sales experience, with Costco and/or consumer goods experience strongly preferred
• Proven track record of building and sustaining long-term client relationships, ideally with Costco or another major club/mass retail account
• Experience managing or supporting distributor, builder, or trade accounts, with a strong focus on follow-up and execution
• Skilled negotiator comfortable leading sell-in and promotional negotiations while advocating for your accounts and protecting company interests
• Strong written and verbal communication skills, able to speak to buyers, executives, and store-level teams with equal ease
• Strong data, math, and Excel skills, with the ability to build forecasts, pricing models, and performance reports
• Highly detail-oriented, with the discipline to manage complex account documentation and requirements accurately
• High emotional intelligence; personable, adaptable, and genuinely curious about people
• Proactive problem solver who thrives in a fast-paced, entrepreneurial environment
• Able to speak fluently about brand positioning, category trends, and retail dynamics
• Highly organized with the ability to manage multiple accounts and priorities simultaneously

About Simplehuman

We’re a mature company with the soul of a start-up.  We value ingenuity, precise communications, fast iteration and scrappiness.  Our teams are tight-knit with a work hard, play hard tradition – we take pride in individual and team success and push boundaries to make the best products.  And we only build products we love to use ourselves. Great benefits, competitive compensation, and generous Simplehuman product discounts.