Pest Control Customer Service Representative

Description

Join the Region’s Fastest-Growing Pest Control Team

Green Pest Solutions is the #1 locally owned and operated pest control company in the PA, NJ, and DE tri-state area. Since 2004, we’ve grown into one of the Top 100 Pest Control Companies in the U.S. (as recognized by PCT Magazine), and  for the seventh consecutive year in 2025, have been recognized as one of the “Top 100 Best Places to Work” by the Philadelphia Business Journal.

We are consistently named one of the fastest-growing companies in the region by both the Philadelphia 100 and Fast 50. Our growth is driven by one thing: an exceptional team dedicated to providing 5-star service to our customers every day.

Our mission is simple: to be the leader in the pest control industry by delivering a superior customer experience. That starts with hiring exceptional people—like you.

What You’ll Do:

As a Customer Service Representative, you’ll be the friendly, knowledgeable voice that helps our customers feel confident and cared for. You'll handle inbound and outbound calls, resolve issues, and support field technicians—all while working in a fast-paced, team-focused environment.

Key Responsibilities:

• Answer and make up to 100+ phone calls per day, assisting customers with service questions, scheduling, and follow-ups
• Deliver 5-star customer service across phone, email, and other communication channels
• Manage data entry, account updates, service requests, and cancellations in our customer management system
• Create and review Excel-based reports and service logs
• Provide support to field technicians by managing dispatch, scheduling, and customer updates
• Participate in team meetings and contribute to process improvements
• Maintain professionalism and empathy during customer interactions

Schedule:

• Monday–Friday: 10:30 AM – 7:00 PM
• Occasional Saturday hours during peak seasons

Requirements

• 3+  years of experience in customer service or call center role
• Proficiency in Microsoft Office (especially Outlook, Excel, and Word)
• Excellent written and verbal communication skills, including professional grammar      and tone
• Strong attention to detail and high accuracy in data entry
• Ability  to multitask and prioritize in a busy, fast-paced setting
• A positive, team-first attitude and strong problem-solving skills
• Comfort with remote work and occasional travel to HQ (West Chester, PA)
• Ability to pass background check, including criminal and drug screening review

Why You’ll Love Working Here:

Compensation and Benefits: 

• Competitive weekly pay + On-Demand Pay option
• Full health benefits: Medical, Dental, Vision, Life & Disability      Insurance
• 401(k) with company match
• Paid training, holidays, and time off
• Formal Leadership Development Program for long-term growth

Be Part of Something That Grows

If you're motivated, detail-oriented, and enjoy helping people, you’ll thrive at Green Pest Solutions. Join a team where your contribution matters—and where growth isn’t just about the business, but about you. Green Pest Solutions is an Equal Opportunity Employer. We’re committed to fostering a diverse, inclusive, and respectful workplace for all employees.