Employee Services Generalist (HR)

Overview

Apex Service Partners - We are not just another HVAC service provider - we're a team of passionate professionals dedicated to delivering exceptional service to our valued customers. We're passionate about people, collaborative in our approach, and believe in staying scrappy while having fun. Here, you'll find a work environment that feels like family, where every team member is valued and empowered to succeed.  

Currently seeking an Employee Services (HR) Generalist to support the Philadelphia/New Jersey Market. The Apex Service Partners Employee Services (HR) Generalist supports the day-to-day operations of the Employee Services department. The ESG will promote HR practices and objectives that provide an employee-oriented, high-performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce.  Reporting directly to the Regional Director of Employee Services, the ESG will support the implementation of services, policies, and program, and assist team members with HR initiatives.    

This role is Hybrid and based in either Westchester, PA or New Jersey with some travel to locations in PA/NJ.   

Duties/Responsibilities:  

• Provide administrative support to the Human Resources department for multiple locations/entities, including data entry, application support, filing, reporting, managing email inboxes, maintaining employee records, and answering basic HR related inquiries from employees via email and over the phone.  

• Manage the hiring process for new employees by running background screenings and issuing drug screenings, tracking hiring compliance against anticipated start dates, completing all pre-hire screenings, and ensuring candidates complete all required compliance documents and processes.  

• Communicate and coordinate start dates, equipment and system access setup, uniform issuance, and completion of new hire paperwork, across multiple companies/locations. The primary system of record is ADP.  

• Lead virtual orientation for regional new hire classes, ensuring a top-notch employee experience.  

• Coordinate and lead Safety initiatives, pairing with site teams, regional teams, and TPA teams to maintain and secure location, fleet, and employee safety initiatives.  

• Coordinate employee engagement initiatives to support retention efforts within the region, leading training, employee connections, 30/60/90-day feedback sessions and resolving basic employee complaints.  

• Pair with Director to investigate, report on, and resolve legal, compliance and employee relations issues, as they arise.  

Experience/Qualifications:  

• 3+ years of experience in an HR related role, with emphasis on onboarding/orientation/employee engagement  

• 1-2 years of experience in basic employee conflict resolution processes  

• Experience in ADP and iCIMS  

• Experience with employee/customer facilitation, interactions, and correspondence  

• Strong customer service skills  

• Experience with employee training and development programs  

• Excellent verbal and written communication skills  

• Excellent organizational skills and superior attention to detail  

• Ability to multi-task, work independently, and maintain confidentiality  

• Strong computer skills including proficiency with Microsoft Word, Excel, and Outlook  

Personal Characteristics:  

• Analytical – finds meaning and action in numbers, and is data-driven   

• Excellent communicator – written and oral   

• Stellar time management and organizational skills  

• Resourceful – figures out how to achieve results creatively with finite resources  

• Thrives in a nimble, lean, unstructured, fast-paced entrepreneurial environment  

• Works collaboratively and energetically  

• Impeccable integrity and ethical standards  

• Self-aware, accepting, honest, open, and respectful of others  

• Ability to create and execute on processes for professionalizing family-owned businesses using best practices  

• An undying commitment to personal growth and development  

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