General Manager, Home Services

Airtron Heating and Air has established itself as one of the leading providers of heating, ventilation, and air conditioning systems. We provide an all-encompassing approach to HVAC solutions and deliver comfort customers can count on, guaranteed. 

We are looking for a hands-on, business-minded Home Services Operations Manager to lead daily operations, grow performance, coach high-performing teams, and strengthen the homeowner experience. This role is a key feeder opportunity for future General Manager, Home Services leadership. 

Why This Role Matters: 

This role provides meaningful exposure to people leadership, operations, customer strategy, sales execution, financial performance, and continuous improvement - the same capabilities needed to grow into a future General Manager role. 

What You'll Do 

• Lead Home Services sales, service, field, customer service, and administrative operations. 

• Drive revenue, gross profit, customer satisfaction, safety, quality, and team performance. 

• Review KPIs including technician productivity, average ticket, sales performance, replacement opportunities, callbacks, and NPS. 

• Coach, develop, hire, onboard, and retain strong team members and future leaders. 

• Partner with sales, marketing, and leadership teams to improve lead flow, conversion, customer experience, and profitable growth. 

• Resolve escalated customer concerns and reinforce Airtron standards for safety, quality, appearance, and professionalism. 

What We're Looking For 

• 10+ years of HVAC, home services, field operations, or related industry experience. 

• 5+ years leading teams and driving successful sales or service performance. 

• Strong financial and operational acumen, including experience with budgets, gross profit, KPIs, and performance metrics. 

• Customer-first leadership style with strong coaching, communication, problem-solving, and accountability skills. 

• Computer proficiency, including Microsoft Office; field service management or customer service software experience preferred. 

• Valid driver's license and ability to travel to work locations as needed. 

Why Join Airtron? 

• Leadership role with meaningful exposure to operations, sales, finance, customer strategy, and people leadership. 

• Clear growth path toward future General Manager, Home Services opportunities. 

• Opportunity to build strong teams, improve business results, and deliver comfort customers can count on, guaranteed. 

• Culture grounded in integrity, respect, reliability, communication, community, and accountability.