B2B Customer Service Representative

Job DetailsJob Location: Skidmore Sales and Distributing - West Chester, OH 45069We are currently looking for a dedicated, efficient individual to join our team as a Customer Service Representative. Customer Service Reps process orders for our customers, respond to inquiries, and handle any issues that arise – following the order from start to finish.    Why Choose Skidmore Sales? We offer a competitive salary and exceptional benefits package nearly unmatched in the industry. We pride ourselves in a company culture that promotes care and support, focusing on problems, taking ownership, and treating everyone respectfully. This allows our employees to be their best selves. We are a stable, growing company and we know that our true strength is from our people.   Position Details Receives customer orders by phone, email, customer website or EDI. Enters orders and data into system (Sage X3) for processing, including proper ship dates, locations, correct pricing, and freight carriers. Confirms shipped orders and starts the invoicing process. Receives, acknowledges, and documents customer complaints using the Customer Experience tool and takes necessary action to resolve issues. Communicates across multiple departments to ensure smooth processing of customer orders including Purchasing, Sales, and the Warehouse.   Requirements High school diploma or GED required Knowledge and skills comparative to completion of a Bachelor’s degree preferred 2-3 years of professional experience in a related field preferred Advanced attention to detail and accuracy in all work required   Benefits Paid Weekly  Hybrid-remote schedule after initial training! Monthly Bonus program Paid Time Off 10 Paid holidays Referral bonuses 401(k) retirement with Company contribution Company Profit Sharing Medical, Dental, Vision, Life Insurance And more!   Shift and Schedule Monday through Friday 8am to 5pm Overtime after 40 hours required.  About the CompanySkidmore Sales & Distributing Co., Inc. has been a distributor and broker of food ingredients for over 60 years. Skidmore Sales is a second-generation, family-owned business that has earned the respect of both customers and suppliers through superior service. We provide innovative and customized solutions, and we are successful because our culture focuses on caring and supporting one another, solving customer problems, taking ownership, and treating everyone respectfully. And perhaps most importantly, we understand that to take care of our external customers, we must do right for our internal customers – our employees.   Join our company today to begin a fulfilling career with a company that understands that people are our strength!   Skidmore Sales & Distributing Co., Inc. is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.     This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.