Back to search
About the Role
The Senior System Administrator will support the implementation, troubleshooting, and maintenance of Information Technology (IT) systems. This role is responsible for managing system infrastructure and ensuring reliable day-to-day operations across client, server, storage, and network environments.
Key Responsibilities
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support, including problem identification, diagnosis, and resolution
- Support escalation processes and communicate status updates to agency management and internal stakeholders
- Maintain involvement in dispatch system and hardware issue resolution
- Configure and manage UNIX and Windows operating systems
- Install, troubleshoot, and maintain operating system software and network components
- Implement system enhancements to improve performance and reliability
- Monitor daily IT system operations, including servers, storage, networks, and mobile devices
- Perform system capacity planning and resource optimization
- Develop system engineering management and integration/test plans
- Provide detailed analysis and feedback for escalated issues
- Collaborate with government personnel, program staff, and senior leadership
- Ensure technical integrity of systems engineering deliverables
Benefits
What We Offer
ISSI provides a highly competitive benefits package, including:
- 401(k) with matching contributions
- Health, Dental, and Vision coverage
- Prescription drug plans
- Employer-funded Health Savings Account (HSA)
- Mental health resources
- Life and AD&D insurance
- Short-Term and Long-Term Disability coverage
- Business travel and expense reimbursement
- Employee referral program with cash bonuses
- Employee recognition program
- Tuition and training reimbursement
Who Is ISSI?
ISSI is a growing management and technology consulting firm specializing in systems and software solutions. Our team is dedicated to delivering exceptional results for both our clients and employees.
Since our inception, we have focused on developing innovative solutions that help organizations achieve their goals. We pride ourselves on collaboration, technical excellence, and staying at the forefront of emerging technologies.
Equal Opportunity Employer
ISSI is proud to be an Equal Opportunity Employer. All employment decisions—including hiring, promotion, discipline, and termination, are based on merit and business needs. We do not discriminate on the basis of race, color, religion, age, genetic information, or any other protected status under federal, state, or local law.
Learn more about this Employer on their Career Site
