Cash Poster/Accounts Receivable Clerk

About Us: At Mancini Beverage, we pride ourselves on delivering exceptional service and creating a positive experience for every customer. We’re looking for a dedicated Cash Poster/Account Receivable Clerk to join our team and contribute to our mission of excellence.

Job Summary 

The Cash Poster/Account Receivable Clerk   is responsible for accurately applying customer payments, researching payment discrepancies, maintaining customer account balances, and supporting the overall accounts receivable function. This position plays a critical role in ensuring timely and accurate cash applications, reducing unapplied cash, and providing excellent support to customers, sales representatives, and internal departments regarding account inquiries.

Key Responsibilities:

1. Customer Service:
   • Greet and assist customers with a friendly and professional demeanor via email and phone.
   • Address customer inquiries, concerns, and complaints effectively and promptly.
   • Provide information about products, services, and promotions.
   • Process returns, exchanges, and refunds in accordance with company policies.
2. Payment Processing:
   • Accurately process credit, and debit transactions.
   • Ensure all transactions are recorded correctly.
   • Maintain deposit register and ensure it balances at the end of each batch/deposit.
   • Accurately process EFT/ACH transactions and balance customer accounts
3. Administrative Tasks:
   • Prepare and maintain daily deposit reports and spreadsheet.
   • Update and manage customer accounts and records.
   • Review any deductions or short paid issues to resolve account balances.
4. Compliance and Security:
   • Adhere to company policies and procedures regarding payment handling and security.
5. Team Collaboration:
   • Work collaboratively with team members to enhance customer satisfaction.
   • Participate in staff meetings and training sessions to stay updated on company policies and procedures.

ACCOUNTABILITIES:

• The Cash Poster is sometimes responsible for performing duties beyond the normal workday.

• The Cash Poster must also sometimes investigate and resolve problems that arise with orders and deliveries. 

Qualifications:

• High school diploma or equivalent; some college education or relevant experience preferred.
• Previous experience in a customer service or cash handling role is a plus.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy in handling cash transactions.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency in basic math and computer skills.
• Positive attitude and a team-oriented approach.

PHYSICAL ACTIVITIES AND REQUIREMENTS:

Ability to position self to access objects such as filing cabinets, ability to remain stationary for extended periods of time, and ability to operate office machinery such as a computer or telephone, ability to communicate effectively and ability to do repetitive motions. Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects. The job is mostly sedentary

MENTAL AND VISUAL REQUIREMENTS:

Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing accounting work, using a computer terminal, AND/OR extensive reading.

MACHINES AND EQUIPMENT USED:

Ability to use computer, printer, fax machine, photocopier and telephone.

Ability to use Encompass software