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Who we are...
As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.
Inspiring you to become extraordinary in work and life.
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What we need…
COCC is seeking a Conversion Representative to support financial institution conversions to the COCC INSIGHT platform, serving as a trusted application and process expert throughout the transition. This role works closely with banking systems, databases, vendor interfaces, and client data to ensure accurate, successful conversions.
You’ll support a mission‑driven product suite that enables financial institutions to operate efficiently and securely, while collaborating with a knowledgeable, service‑oriented conversion team. This is a great opportunity to deepen your banking operations expertise, build strong client relationships, and play a critical role in high‑impact client implementations.
What’s in it for you…
COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including:
- Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
- Customized training and onboarding to support you in your first year at COCC
- Robust employee development programs aligned with career pathing objectives
- Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggetsÂ
- Generous PTO offerings, benefits and competitive compensation
- On-site fitness centers, wellness incentives, and lifestyle spending accounts
- Tuition Reimbursement
- One-on-one career coaching
- DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
- Financial planning assistance with certified professionals
- Peer recognition programs
What you’ll do…
- Serve as primary or secondary support for client conversions under the supervision of the Conversion Supervisor
- Act as a liaison between COCC and clients throughout the conversion lifecycle
- Coordinate and manage conversion action items to ensure timely and accurate transitions
- Analyze client systems and product usage to support migration to the COCC INSIGHT system
- Interview clients to understand existing processes, functionality, and requirements
- Coordinate and implement third‑party vendor interfaces
- Support the selection, setup, and modification of forms packages
- Test conversion‑related data, transactions, products, and reports
- Establish database settings, including system options, branch operations, and product configurations
- Complete batch setup requirements using standardized conversion templates
- Collaborate with Conversion Analysts on data specification requirements and documentation
- Translate technical concepts into user‑friendly explanations for client training
- Document all client communications, data decisions, validations, and procedural changes
- Track and report conversion gaps and ensure audit documentation is completed
- Participate in internal and external training to expand product, system, and banking knowledge
- Assist senior conversion representatives and contribute to continuous process improvement
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What you’ll bring…
- Bachelor’s degree or equivalent work experience
- Minimum of two years of banking experience in a back‑office or operations environment
- Strong customer service skills with the ability to manage challenging client interactions professionally
- Excellent verbal and written communication skills with internal and external stakeholders
- Ability to analyze information and provide clear conclusions and recommendationsFamiliarity with data specification requirements and database‑driven systems
- Experience translating technical concepts into clear, user‑friendly language
- Knowledge of financial services applications and database query toolsIntermediate proficiency with Microsoft Word, Excel, and Outlook
- Comfort handling confidential customer information (NPCI)
- Ability to work a hybrid schedule with some weekend, off‑hours, and extended‑hour requirementsWillingness to travel to client locations as needed
Salary range for this role is $61,193-$82,804 per yearÂ
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Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.
COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you.
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